Brand new controller is having issues

Hi MK,

Thanks for reaching out to us regarding the controller randomly disconnecting. Verify that your controller batteries aren’t causing this issue. Note that a controller with low battery level might turn on briefly but not stay on for long.

You can also use a USB to micro-USB cable to connect your controller to your Xbox. Plug the micro-USB end into the top of the controller, and the USB end into the USB slot on the side or back of the console. The cable will provide both power and a wired
connection to the controller

Please check out the following link for more information:
Troubleshoot your Xbox One wireless controller

Let us know how it goes

I am having this problem as well. Brand new series x, brand new controller, brand new batteries. System is up to date and so is the controller. Has to be a software issue, this does not happen on my Xbox One.

I have the exact issue verbatim. It is not a wireless issue, tested it with a brand new wired controller and the issue persists.

Hey,

Im sorry you're experiencing this issue with your controllers.

This is a very strange problem you're having though, never really seen or heard anything like that really, did they replace your controllers with new controllers? or pre-owned ones? your controllers should never have drift in them if they are brand new.

all brand new in sealed boxes.

Controllers are all brand new, issues straight out of the box.