Bought XBox One S via email promotion - still no 50k credits - been 30 days since buy date!

Bought the XBox One S via an email promotion, of which the reward was to be 50,000 XBox Live Rewards credits.

I have met all the requirements stated under the Terms and Conditions.

It's been more than 4 weeks since the purchase, and 3 weeks since delivery and log-in, and I still haven't received the 50k Rewards credits.

Please help! This was the main reason that I purchased the One S at this time.

:)

 

Bought XBox One S via email promotion - still no 50k credits - been 30 days since buy date!

Purchased the XBox One S from this promotion: https://click.helloworldmail.com/YesConnect/HtmlMessagePreview?FyLanCefVp02n-x_akl4eNZaR7RnHW7FvgjfT...

I have satisfied all the requirements stated in the Terms and Conditions, and still no 50,000 credits.

Can I get some help, please?

 

Bought XBox One S via email promotion - still no 50k credits - been 30 days since buy date!

Hello Maddog STS,

Apologies for the inconvenience. We will adjust your account to reflect this purchase, and you should see the Credits pending before the end of next week.

 

You'll need to post in the Xbox Live Rewards Questions forum for assistnce.

 

Nothing so far...

 

Official support hours are Monday-Friday 9am-5pm PST. It can take a few days to receive a response.

 

Ok, thank you.