Bought Xbox one at target for Christmas. Contacted Xbox support, need to unregistered a box ...

Discus and support Bought Xbox one at target for Christmas. Contacted Xbox support, need to unregistered a box ... in XBoX on Consoles to solve the problem; We bought a new Xbox One for Christmas at Target. Everytime we log in, It won't accept password, Had to do a factory reset, Then it never takes my... Discussion in 'XBoX on Consoles' started by Taj0624, Feb 5, 2016.

  1. Taj0624
    Taj0624 Guest

    Bought Xbox one at target for Christmas. Contacted Xbox support, need to unregistered a box ...


    We bought a new Xbox One for Christmas at Target. Everytime we log in, It won't accept password, Had to do a factory reset, Then it never takes my passcode. Today I deleted my account to re-add and now it won't even let me do that. I contacted Xbox support
    and they said the error I keep getting 0x80a40019 means that my console was probaly previously owned by an Xbox preview member. The service request Number is 1325827308. Since we bought the console on November as a Christmas present ( brand new from Target)
    we cannot take it back. Any suggestions on how I can get this unregistered so my grandson can play his games? He is 7 years old and just wants to play his games but it literally takes anywhere from 1-3 hours to get his console to work.

    :)
     
    Taj0624, Feb 5, 2016
    #1
  2. Halo 5 early access Codes for preview members

    I contacted Xbox one support and they said that i am in fact a xbox one preview member, but have yet to receive the 2 codes for download Halo5:Gaurdians early beta!? Very frustrating! Can anyone send me an invite to the xbox preview or can Xbox live Enforcement
    Team contact me with this concern? Thanks again!

    GT:
     
    BL00DnG0RE IV, Feb 5, 2016
    #2
  3. Trxpg0dz
    Trxpg0dz Guest
    Preview program previous member

    I need help also. I became a preview member on xbox one last year, and then my xbox broke. So i bought a new one and i cant get back into the program because it says that the console is registered to a different account. So i contacted xbox support and they
    told me to come here and possibly an ambassador can help me.
     
    Trxpg0dz, Feb 5, 2016
    #3
  4. x Sarasaurus x Win User

    Missing the Digital Code on my Receipt for Call of Duty

    Hi there

    The code should of been attached seperately on the back of the receipt or at the bottom.

    I would say to follow the advice, to contact target support. I actually had a similar situation with a Christmas gift i got for my boyfriend, i misplaced the receipt and reached out to K mart support on facebook via a message. Ended up being able to go into
    the store and replacing it. If you contact target and even ask for a manager, provide the receipt you now have and show them there is no code for the product purchased. They need to provide you with the product code as it is a outside retailer of xbox, xbox
    won't be able to handle it sorry.
  5. InspectorLuke Win User

    Microsoft Xbox Code not working

    Hi Jamie - I'm sorry to here that it isn't working. Can I ask where you purchased the gift card and is it currency or for a game? If you bought it from a store, you need to contact the retailer and let them know the issue. If you bought it online, it may
    be a good idea to contact Xbox Support. Merry Christmas - Luke
  6. Temhotabot Win User

    Oh my, oh my.

    [quote user="ChubbiestBark41"]

    Seems to indicate brand new xBox from Target is not under warranty because it is outdated??

    As this is totally unacceptable for a Christmas gift, and after several hours I was no closer to resolving the problem, I returned the box to the point of purchase and purchased a different box from a different retailer.

    [/quote]

    If you returned the faulty console to the retailer and purchased a new one, I fail to see what the issue is. If anything it sounds like you are going to be getting a new kinect sensor for free, unless the new console you bought
    already has one, but even still now you'll have a spare.
  7. Smwutches Win User

    purchased bundle with nba2k19, game not working

    If you still have the box the console came in, you would want to check every flap and sleeve of the box to see if it's there. If it's not there, then you would need to contact Target to see about an exchange.
  8. tejo chase Win User

    Factory Reset

    Hard resetting and removing your account from an xbox doesnt tell microsoft that it's not yours anymore.

    Once you have completed the above and your xbox is clean of your identity, complete the following to unregistered it.

    On your account goto Device support and pick the device you want to unregister.

    Select more actions > remove device

    Make sure the info is correct then check that you have select the correct Device, then check the box next to I'm ready to remove this device and select remove.
Thema:

Bought Xbox one at target for Christmas. Contacted Xbox support, need to unregistered a box ...

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