Bought Xbox Live Gold through my xbox and the subscription won't show up

Discus and support Bought Xbox Live Gold through my xbox and the subscription won't show up in XBoX on Consoles to solve the problem; I just bought xbox live gold through my xbox and it was the 3 month subscription,but its not showing up. I didn't even get an email confirming i had... Discussion in 'XBoX on Consoles' started by Taste of Italy, Sep 27, 2014.

  1. Bought Xbox Live Gold through my xbox and the subscription won't show up


    I just bought xbox live gold through my xbox and it was the 3 month subscription,but its not showing up. I didn't even get an email confirming i had bought it. Im confused on what to do and what the problem may be. any advice would be great,thanks

    :)
     
    Taste of Italy, Sep 27, 2014
    #1
  2. Mister Beep
    Mister Beep Guest
    A game with gold, but the cost is same?

    Hey there,

    It looks like you may be on an Xbox Live Silver account if you are seeing a charge pop up. You can verify your subscription status through your
    Microsoft Account page under 'Subscriptions'. If that page doesn't show a current Xbox Live Gold subscription, you will need an active Xbox Live Gold subscription to grab the free games with gold. Keep
    us posted! Bought Xbox Live Gold through my xbox and the subscription won't show up :)
     
    Mister Beep, Sep 27, 2014
    #2
  3. KYBreezy
    KYBreezy Guest
    1 year Xbox Live Gold - $36

     
    KYBreezy, Sep 27, 2014
    #3
  4. geekfather
    geekfather Guest

    Bought Xbox Live Gold through my xbox and the subscription won't show up

    Well 2 things to look at before you call support.

    1: Login at Commerce.microsoft.com using the information of the account in question. See if it shows the purchase.

    2: Check with your bank and see if the charge went through.

    If one or both true then call support or chat with them here
    support.xbox.com/.../contact-us
     
    geekfather, Sep 27, 2014
    #4
  5. geekfather
    geekfather Guest
    Forgot to mention - if you see the charge on your bank but not on Commerce - most of the time it was bought on the wrong account.
     
    geekfather, Oct 31, 2018
    #5
  6. Mister Beep Win User

    A game with gold, but the cost is same?

    Hey there,

    It looks like you may be on an Xbox Live Silver account if you are seeing a charge pop up. You can verify your subscription status through your
    Microsoft Account page under 'Subscriptions'. If that page doesn't show a current Xbox Live Gold subscription, you will need an active Xbox Live Gold subscription to grab the free games with gold. Keep
    us posted! :)
  7. Oraclea Win User

    I got a Game for free from Xbox Live Games With Gold but it doesnt show up that i bought it

    Hi, I don't believe that Games with Gold will show up in your order history, but the ones you have acquired for Xbox One should show up on your "My Games" page
    within the Xbox One section.

    As previously mentioned, if you got an Xbox One game through the Games with Gold, that game would be yours to play while your Xbox Live Gold subscription remains active, but you wouldn't be able to play it without an active subscription. (Xbox 360 and original
    Xbox games acquired through Games with Gold, on the other hand, are yours to keep even if the subscription expires.)
  8. Jonny306 Win User

    Game pass is not working

    Okay,

    You won't have Gamepass.

    Gamepass is a subscription that provides access to a library of games that can be played without purchasing them. Similar to Netflix.

    While "Gamepass Ultimate" provided access to that same library and also gives access to Xbox Gold and EA Play.

    Ea Play is also like gamepass that offers their own game library that can be accessed while the Subscription is active.

    With Gamepass Ultimate, you'll have Gold, Gamepass, and Ea Play all in one Subscription.

    However, what you purchased (Xbox Live) is Xbox Gold. This is a subscription that provides access to online gaming.

    It is not Gamepass so if you are looking for an active Gamepass after redeeming that 12-month Subscription, Gamepass will not show but Xbox Live or Xbox Gold should show.

    Is that showing up at all?
  9. Balthasar250 Win User

    Batman the telltale series

    I think i figured it out, my xbox live subscription ran out between getting the game and letting it download and booting it up to play it. apparently my xbox games with gold won't let me play in between gold subscriptions. I wanted to do some single-players
    while on gold hiatus for a few days, but that won't let me.
  10. EvilD_853 Win User

    GWG/ EA Access

    Hello XBF Brad A,

    i still have my Xbox Live subscription i pay monthly.

    It does not show up on gold only xbox one games and the 360 games show up on all games but not on gold. these 2 games only show up on ea Access where i installed them before they went to the monthly GWG.

    If i would cancel my gold subscription they would still show up as far as i know 360 games won,t go after you cancel the

    Gold subscription. It only affects to Xbox one games.

    Thanks

    Evil
Thema:

Bought Xbox Live Gold through my xbox and the subscription won't show up

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