Bought Xbox game/was meant to gift it

Hi Tozil1,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process. As you are not able to transfer the game, you can refund the purchase then
gift the game to them.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

I'm not experienced with xbox. I uploaded a gift card to my parent account in error as it was meant for my child. How do I send him a game as a gift, using the gift card credit? Thank you for any advice you may be able to give.

Sorry, i meant $25 xbox gift card from wal mart.

Not gifted I meant on the rewards page itself.

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