Bought XB1S console bundle, no 50k points received

I bought an Xbox One console bundle corresponding with this deal:
https://rewards.xbox.com/x1s-console-upgrade



I received my console and physical games almost two weeks ago, the 50k points are nowhere to be found on my account though. The FAQ said the reward points should appear on my account within 15 days
and they have not appeared within that time window.



Reached out to a live chat support agent and was directed to a specific forum. Then further redirected here. When I purchased my console bundle I was assured by a support agent that I was eligible
for the points.

:)

 

Bought XB1S console bundle, no 50k points received

This is where the live chat support told me to post, thanks for redirecting me to the proper place though!

 

Bought XB1S console bundle, no 50k points received

I bought an Xbox One console bundle corresponding with this deal: Xbox Live Rewards

I received my console and physical games almost two weeks ago, the 50k points are nowhere to be found on my account though. The FAQ said the reward points should appear on my account within 15 days and they have not appeared within that time window.

Reached out to a live chat support agent and was directed here.

 

Hello RoG Season RV,

The Credits for that offer are currently pending in your account. You can review your Credit events from the MyStatement on the MyRewards page.