Bought V bucks from Microsoft store - none credited to my account

Hi AnnaCat1982,

I believe it will be best to contact
Xbox Support as they will be able to look at your account and determine the issue.

Hope this helps

Hi Jairo,

I'm sorry to hear about this issue with receiving V-Bucks bought from the Fortnite store.

If you bought V-Bucks from the in game store on your Xbox, then more than likely you purchased it from the Microsoft Store using your account credit, although it is Epic Games responsibility to distribute your V-Bucks into your in-game wallet.

Have you checked your order history to see if the transaction was completed?
https://account.microsoft.com/billing/orders

Hi there!

V-bucks bought from the Microsoft Store only applies to Fortnite on the Xbox One and not on PC. The PC title is not available on the Microsoft Store, therefore V-bucks will not be applied to your Fortnite account via Xbox Live on the PC. You will have to
download the PC client from Epic Games website and then buy V-bucks from within the in-game store and it's bought directly from your EPIC account, not your Xbox Live account.

If you need further help with this matter you can contact EPIC Games support:
https://www.epicgames.com/site/en-US/customer-service

I hope this helps!

In need of assistance, I bought V-bucks, and still did not receive anything. I bought the V-bucks via the online Microsoft store on my account that is linked with my epic games account, I'm using a PC to play Fortnite(I DON'T HAVE A XBOX). how can I resolve the problem?

As far as i am aware if you are using a PC to play fortnite then you needed to purchase the vbucks from the epic games store and not the Microsoft store.

Vbucks purchased from the Microsoft store would only be good for fornite on Xbox. Someone can correct me if im wrong about this.

Hi Tonya! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Store purchase.

I just want to clarify, did you purchase an Xbox gift card and redeem it on your son's account to purchase V-bucks, is that correct?

May I have the exact error message/codes upon attempting to purchase V-bucks using the Microsoft credits from the gift card?

Kindly confirm if the Microsoft credits are showing up under your son's account by signing in to account.microsoft.com > payment and billing > payment option.

If it shows up under your son's account, try to purchase V-bucks in the Microsoft Xbox Store via web browser online using a PC/laptop to see if the purchase will work. Make sure that the store region should be the same as your son's account.

Best Regards,
Darhyl