Bought the wrong Xbox Gamepass

filipsahlström · Jul 21, 2018

Hello, Basiclly i was gonna buy Xbox gamepass again. But i bought the wrong type i was gonna buy for 3 months but instead i bought for one month. The Gamepass is already bought. So my question is is there anyway i could get money back and end this one and
buy the 3 month one?

PS. I bought it today.

:)

xFendii O4C · Jul 21, 2018

No xbox card

didnt get 15 dollar xbox card after my friend bought the gamepass

mathrbtXBOX · Jul 21, 2018

I used a gamepass in dev mode...

I bought Xbox one X yesterday.

There is a promo gamepass.

First, I make an account "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***". and run retail-mode.

Beacause I heard the there is Dev-mode in Xbox, I run to test Dev-mode.

In there, I used my promo game-passl.

I thought that my gamepass available in same account.

(but... it's wrong..)

Then, When I returned to retail-mode, game-pass is no longer valid.

and also, I can't buy a new gamepass in korea.

(it occurs error. It shows, "Change Microsoff store area", PUR-ConversionBlokedCurrencyCountryMismatch blahblah...)

In dev-mode, language was Korean, Area was American. (I didn't check it properly.)

I want to use gamepass in Korea.

If not possible, I want to buy a new gamepass in korea account.

My account is "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***".

please Help me.

Kelemvor79 · Jul 21, 2018

Hello!!!!

You can request the refund of an item purchased in the microsoft store at the following link: https://support.microsoft.com/es-es/help/4026286/microsoft-store-get-the-status-of-your-return-and-r...

or contact directly with support: https://support.microsoft.com

Paul1708 · Jul 21, 2018

Hey there

Has fair has i know Gamepass can only be purachsed in 1 months from the microsoft store. However it may change region to region if you wish too discuss this further then you want too reach out too xbox support
Contact Us | Xbox Support

filipsahlström · Nov 3, 2018

Thank's for the answears. Atleast if your regional settings is in sweden you are allowed to buy GamePass for 3 months. I bought it on Xbox store

Kelemvor79

Hello!!!!

You can request the refund of an item purchased in the microsoft store at the following link: https://support.microsoft.com/es-es/help/4026286/microsoft-store-get-the-status-of-your-return-and-r...

or contact directly with support: https://support.microsoft.com

filipsahlström

Thank's for the answears. Atleast if your regional settings is in sweden you are allowed to buy GamePass for 3 months. I bought it on Xbox store

Paul1708

Hey there

Has fair has i know Gamepass can only be purachsed in 1 months from the microsoft store. However it may change region to region if you wish too discuss this further then you want too reach out too xbox support
https://support.xbox.com/contact-us

Tain123

Thank you for the reply.

The issue was: The gamepass was bought on a different account and I thought it was linked to my Xbox Account. This was wrong and now there is game pass on the buyer account.

The problem has been solved.

Janet_C

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

If the purchase appears pending on your credit card and isn't showing in your Xbox account order history, it's a sign that the purchase is still pending or that an error occurred with it. Did you receive an error message after confirming the purchase?

Best regards!

Bought the wrong Xbox Gamepass