Bought the wrong product

Sorry to hear it. If you would like to request a refund on a purchase you'll need to call phone support. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

head over to my downloads (by clicking on your account picture) in the store app.

You can download it from there.

Even if the product is licensed by Microsoft the support is going to come from the manufacturer of that product.

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Also your first port of call when your headset went wrong should have been the shop you bought it from. As much as stores try and tell you otherwise as the seller they are responsible for defective products.

Hello, Ping. I’m Arturo, a community user like you, and I’ll be glad to assist with your inquiry today.

I'm sorry to hear that you redeemed the wrong Minecraft product on your account.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, phone numbers, the code itself, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I regret to inform you that once you redeem a code, it is not possible to undo this action, request a refund, or exchange the content you redeemed for a different one. Therefore, it's not possible to do what you're asking for.

I know this is not the kind of answer you were expecting, but your kindness and understanding are appreciated.

Regards,

Arturo.

I would call the support number and ask them whats going on