Bought the game on the wrong account. Any chance to move it?

NutriaLamm83532 · Jun 7, 2018

Hey guys,

I bought today a game on my laptop (online for download). After I paid I realised that with my wrong account, which is not connected to my Xbox.

The question is: Is there any chance that I can move the game to the other account or get my money back.

greetings

Daniel

:)

CliffyLizard264 · Jun 7, 2018

How To Move Games to other account (Browser, Windows 8)

Hi,

I have bought Dirt 2 game on Steam, when it opened windows live I've entered wrong e-mail by mistake and my game was registered to wrong new account. I've already entered serial key. When I log in to main account and use serial it says already registered.
How do I move my license? I have only windows machine and managing my account here via browser. Cannot seem to find any way to move account or delete serial/account I've created. All info shows how to do that on Xbox, but not online.

Please help.

Varano911 · Jun 7, 2018

Payment with wrong account

Hi,

i have bought cod ww2 with my pc, but the account on the pc was conected with the wrong xbox account, so i'm inable to use this game because it's on a new account without gold ecc... It's possible to have a refounf or to "move" this game on the right account?

Smwutches · Jun 7, 2018

You would have to try getting a refund and then purchase it under the correct account. You would need to go to
Sign in to your Microsoft account to see if you can start a refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

NutriaLamm83532 · Nov 3, 2018

The support helped me.

Thanks guys.

NutriaLamm83532

The support helped me.

Thanks guys.

Smwutches

You would have to try getting a refund and then purchase it under the correct account. You would need to go to
http://commerce.microsoft.com to see if you can start a refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

DaveFTZ

Hey,

well it's pretty embarrassing, I accendiantly bought it on my second account. Any chance to move the DLC on my right account ?

Best regards !

Drabz

take the ban as a 2nd chance, you did something wrong and broke lives tou, move on and start again. be thankful you can create a new account.

Onyx Is Here

I couldn't say specifically what it would request. It would be between them and Xbox for the time being while they build up the case. If you go that route they'd be able to give you more information on what to expect

Bought the game on the wrong account. Any chance to move it?