Bought something and didn't get it

Hello @piotradam,

1. 1. Contact customer service. While it's tempting to go running immediately to the media or the BBB, you should start by seeing if you can resolve the complaint via the company's own customer service channels.
2. 2. Tell your credit card issuer.
3. 3. Go public.
4. 4. Determine if it was a scam.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

wardenjackson, Let's confirm your purchase here:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

And to provide you with the best procedure I need you to tell me exactly what your platform would be please

I remain at your disposal if you have any further questions.

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

So the only next step will be to ask for a refund.

Let's see if it's possible to ask for a refund, buddy.

You will fill out a form, you will need the order code for each item.

But you have all the step-by-step procedure ok?

https://support.xbox.com/help/subscriptions-bil...

if not show up

Click on "Why don't I see my purchase in the list?" on the next screen click on "none of the alternatives" and fill in the form then



https://support.xbox.com/help/subscriptions-bil...

Thank you again for feedback