Bought Sea of thives but after create a new windows user on my PC i need to buy it again

The update of sea of thives!

I play Halo 5 and Sea of Thives

thanks for resonse, but i dont think that is the problem because a friend of mine uses the same vpn provider on his pc to play sea of thives on his pc.

but it wont work when i do it on the xbox...

So, did a few more test and found an interesting pattern:

On a new user on windows:

1 - Pair the controller fresh. Works fine. I can also switch to my user and its working.

2 - Restart the windows with the controller paired. Stops working. Controller shows as paired but its never recognized as explained in last reply.

3 - After step two if i remove the pairing and add again while in the same session of windows it works. It also works if i paired the controller originally in the user 2, got back to my user and restarted the pc.

4 - If i remove the pairing and then restart the pc without any pairing then its stops completly, it is never found again for a new pairing. this is true even in the new user. If i create a third user on windows then this user works until i do the same step.

So that explains why i was able to pair first time in my pc but never again. For some reason if i restart the windows without it paired then i can never find it again on that user, and only creating a whole new user things work

Thanks ive also played sea of thives but so confusing