Bought Ryse and Xbox Live through an advertisement, haven't recieved Ryse.

Bought Xbox live gold 12 month through an advertisement that gave me Ryse for free but have not recieved the game.

The purchase was made on 29/02/2016

:)

 

Purchased xbox live gold through an advertisement on 29/01/2016 that gives me Ryse for free.

Hi, I purchased xbox live gold through an advertisement on 29/01/2016 that gives me Ryse for free, I purchased a prepaid xbox live code from a local retailer and entered this code through the advertisement link on xbox home. When will I get the code?

 

I have bought Xbox live gold through a promotional offer on the xbox one home screen and have not recieved extra item

I have bought Xbox live gold through a promotional offer on the xbox one home screen and have not recieved extra item, which is the game Ryse ledgendary edition. The offer said the game was free and that it would be delivered through a code on my xbox within
4 weeks, it has now been over 5.

This was purchased on the 29/01/2016

 

It should take about 4 weeks to receive your code. If you don't get it after 4 weeks, you'll need to post back here.

 

Apologies, this purchase was made 29/01/2016 not February, it has been over 5 weeks now.

 

Hey MAX DVY!

Did you purchase with a credit card, or a pre-paid code? If a pre-paid code was used, unfortunately you will not be eligible for the free game as this particular promo required an Xbox Live purchase using a credit card.

Let us know if it was purchased on a credit card so we can take a deeper look!