Bought new Black ops and played, now says I didn’t buy it

Discus and support Bought new Black ops and played, now says I didn’t buy it in XBoX Games and Apps to solve the problem; I pre ordered Cod, played the beta and the actual game when it came out for 2 days. Then it said to play this game i have to own it when tried to play.... Discussion in 'XBoX Games and Apps' started by XavierHall1, Nov 18, 2020.

  1. XavierHall1
    XavierHall1 Guest

    Bought new Black ops and played, now says I didn’t buy it


    I pre ordered Cod, played the beta and the actual game when it came out for 2 days. Then it said to play this game i have to own it when tried to play. When i go to thr history on the store it says “failed”. But i played it already and the money hasn’t returned
    to my account or says failed on my bank transactions.

    Help!

    :)
     
    XavierHall1, Nov 18, 2020
    #1
  2. kinglouisbrown0 Win User

    Bought new Black ops and played, now says I didn’t buy it

    I have the same issue and it's in my order history and solutions
  3. OldManScud Win User

    Bought new Black ops and played, now says I didn’t buy it

    Known issue with a few games right now:

    https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-november-2020/b1ac114c-7799-4946-b8f8-1c50ad5926d5

    Some players were able to play the game, but are now getting a message asking them to purchase. This may have happened if you pre-ordered the game, but we weren't able to bill you for it, so the game license
    was revoked. The best way to get around this is to check your
    order history
    , and make sure you see the pre-order failed, and try purchasing the game again.

  4. OldManScud Win User

    Bought new Black ops and played, now says I didn’t buy it

    No, I'm not saying that. I was merely trying to direct you to your accounts order history to see if you were charged on the MS end. If they are not showing it as purchased, but you know your account was charged and money taken (not in pending) you will
    want to dispute the charge with your bank to get your money back.
  5. AndyHauser Win User

    Bought new Black ops and played, now says I didn’t buy it

    I bought the game already and it took money from my account. Youre telling me i have to buy a $60 game for $120? this is ridiculous. I tried to call microsoft and went to xbox.com/help but i cant find a single option to request a call.
  6. TorosBaseball7 Win User

    Black Ops 1 issues

    I go to buy black ops 1 on xbox one store and it says "At the moment this cant be bought on Xbox One"
Thema:

Bought new Black ops and played, now says I didn’t buy it

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