Bought MW2 on Xbox One and it doesnt work / want my money back

Hi guys, yesterday I bought Mw2 for the xbox one and it freezes every time in the game beginning screen.

I paid 23 euros for that and want my money back for a game that is not working and no one from activision or microsoft can fix that. Who can i contact for my problem?

Thank you

:)

 

Bought mw3 of games on demand says disc is unreadable. Help! Microsoft is pretty much robbing me

Still doesnt work screw you xbox and microsoft i want my money back

 

Stop it!!!my Xbox is all ready dead!!!

why does my xbox one stop working everytime you guys update the system?!?!?.....kinect still doesnt work....3 months later?!?!?........bought the original xbox.....6 xbox 360s....11 years of paying for xbox live....have around 300 xbox games from all the
consoles.....i want my money back cause you guys obviously dont care about your clients.......hardcore gamer very ***......

 

Hello!

The first thing I would try is doing a hard reset on your system. Press and hold the power button for 10 seconds, then power it back on. Most likely this will resolve the issue with it.

 

It could also be due to the current service alerts, but you can try going to Sign in to your Microsoft account to see if you can start a refund there. If not, you'll want to contact support and speak to billing. Contact Us | Xbox Support