Bought Minecraft Windows Edition but can't install / does not show in library

Discus and support Bought Minecraft Windows Edition but can't install / does not show in library in XBoX Accessibility to solve the problem; Tonight I decided to buy Windows edition Minecraft to play with my xbox friends on their realm. After I bought it using paypal, I didnt get any... Discussion in 'XBoX Accessibility' started by TravisTuray, Nov 8, 2021.

  1. TravisTuray
    TravisTuray Guest

    Bought Minecraft Windows Edition but can't install / does not show in library


    Tonight I decided to buy Windows edition Minecraft to play with my xbox friends on their realm. After I bought it using paypal, I didnt get any receipt, download link, or real instruction as to how to download. I assumed it was because my account wasn't migrated to microsoft. So I did that and created this account that has replaced my minecraft account. I have access to my old Java account but I cant download the windows version. For awhile when I would go to the minecraft page and select "get minecraft" and follow the buying options until the microsoft store pop up came up, and it said I already own this game and to install it from my library. So I signed into microsoft store and all that with this microsoft account and its no where to be found. Yet on the minecraft site, logged in with the same exact microsoft account, it says I already own the game. Since then, which was a few hours ago, it no longer says this and directs me to buy the game AGAIN. Like I never even bought it in the first place. Like I said there was no receipt either, only the one from PayPal. Any help would be appreciated. I suspect it is because when I created the microsoft account to migrate my mojang account, it said the email I selected already belonged to another account. But it also said, "Make account anyway" so I did. Anyway please let me know as at this point ive legitimately just been scammed in full lol. always, always a problem with Microsoft.

    :)
     
    TravisTuray, Nov 8, 2021
    #1
  2. TravisTuray Win User

    Bought Minecraft Windows Edition but can't install / does not show in library

    Yeah that's sort of what I was thinking as well. I looked around. Its not. Why would it be any other account than the microsoft account I created for my Minecraft account tho if you know what I mean? Also it was saying I already owned the game through the Minecraft.net site, which was logged in through this Microsoft account. But I had no way to download. Surely there is a way to track it /trace it and see the linked account? The PayPal transaction ID? It was a payment directly to Microsoft.
  3. Francia J. Win User

    Bought Minecraft Windows Edition but can't install / does not show in library

    But if it's Minecraft for Windows 10 you should be redirected to Microsoft Store which will require you for a Microsoft account.
  4. Francia J. Win User

    Bought Minecraft Windows Edition but can't install / does not show in library

    Kindly check other possible Microsoft account that you may have used. A different account of yours or a family member's Microsoft account.

    All successful transactions are added to our order history in real-time which means we just need to locate the order transaction for Minecraft for Windows 10.
  5. Francia J. Win User

    Bought Minecraft Windows Edition but can't install / does not show in library

    I appreciate you checking other accounts as well, TravisTuray. On Microsoft's end, we can only check it by signing in to the order history to look for the game transaction. Were you able to install Minecraft Launcher and try to install the game from there?
  6. TravisTuray Win User

    Bought Minecraft Windows Edition but can't install / does not show in library

    Like I said, there is nothing there.
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Bought Minecraft Windows Edition but can't install / does not show in library

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