Bought Minecraft For Windows But Can't Play

Both versions are the same. Bedrock can run on several platforms/devices.

Try these steps on Windows 10:

- Completely uninstall Xbox App and Xbox Companion App (if you have both).

- After that, Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete "GamingServices" and "GamingServices.net" (if they're still there).

- Click on Start (or press Windows key on your keyboard) > Search for Credential Manager. Go to Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.

- Open File Explorer using the Windows key + E shortcut. In the address bar paste the following line:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

If there are Accounts and Cache folders available make sure that you delete them.

- Go to Start > Settings > Apps > Apps & features > Click on Microsoft Store. The Advanced Options link will appear. Click it. On the next page, click on the Reset button to reset Microsoft Store to default settings.

- Go to Start again > Settings > Gaming > Xbox Networking > Fix it.

- Press the Windows Key + R. Type WSReset.exe and press Enter.

- Restart Windows.

- If you're using a proxy, please stop using it for now:

- Press Windows Key +R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if date and time is set correct.

- Open Microsoft Store and make sure you are logged in with the correct account.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft/Xbox account.

Try to download and install it both from Microsoft Store and Xbox App (try Xbox App first).

First, thanks so much for your help!

Unfortunately, my issue remains unfixed...

I contacted minecraft support and I'm still waiting for an answer.

I'll let you know the way to fix the issue once I get an answer from them

Two days ago Xbox had a major server issue which affected everything from buying/downloading games and DLCs, games asking to be purchased again, payments being refused.

Their servers are still getting back to normal and some users are complaining they're still having issues. Would you please wait a few hours to see if things get back to normal again?

If problem still persists after a few hours, or if you see you can play other Xbox games just fine and are having issues only with Minecraft, then yes, I'd really recommend you to talk to Minecraft support:

https://help.minecraft.net/hc/en-us/requests/new

I did every steps but still have the same issue...

Thaks for your help tho

Should I go through the minecraft help center ?

Wierdly I can't seem to find the purchase of the game in my history, even tho I remember quite frankly playing on the Bedrock version on PC.

I also can play the phone version with no limitation and with the same account that I'm using here, quite wierd...

I'm using Windows 10.

Is there a difference between the phone version (Bedrock) and the PC version (Bedrock also)?