bought minecraft but got a refund but i got no money

Discus and support bought minecraft but got a refund but i got no money in XBoX Games and Apps to solve the problem; i bought minecraft recently and enjoyed it. but when i closed the game and started it up again the next morning i needed to buy the game again. i... Discussion in 'XBoX Games and Apps' started by Fabian van Putten, Mar 2, 2023.

  1. bought minecraft but got a refund but i got no money


    i bought minecraft recently and enjoyed it. but when i closed the game and started it up again the next morning i needed to buy the game again.

    i didn't log off the account i was using.

    i searched all over reddit, microsoft community, twitter and even steam community but nobody had this problem but me.

    i waited a several days to receive my money back but i never got myy money back.

    i would just like to play the game without havin to buy it over and over.

    :)
     
    Fabian van Putten, Mar 2, 2023
    #1
  2. John P_14 Win User

    bought minecraft but got a refund but i got no money

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    I'm sorry to hear you're experiencing this issue. Just to confirm, did you request a refund for the game? If so, kindly check your transaction history at https://account.microsoft.com/billing/orders. If the transaction is already showing as "Refunded", it may take 5-7 business days for the funds to reflect in your bank account. However, this timeframe may vary depending on your bank's policies, so please check your bank account from time to time.
  3. Fabian van Putten Win User

    bought minecraft but got a refund but i got no money

    my plan was to go and buy it again but if i dont get my money back i spent to buy the game i'm not going to try it again otherwise i'm down 60 euro for the game
  4. John P_14 Win User

    bought minecraft but got a refund but i got no money

    If you bought Minecraft and then needed to buy it again the next morning even though you didn't log off the account you were using, it's possible that there was an issue with the purchase or with your account. Kindly try the following.

    1. Check your purchase history in the Microsoft Store to make sure that the purchase went through successfully. You can do this by signing in at https://account.microsoft.com/billing/orders.

    2. Verify that you are signed in to the correct account and that your account has the correct permissions to play Minecraft. You can check your account settings by going to "Settings" > "Accounts" in the Microsoft Store.

    3. Contact support: If none of these steps resolve the issue, you may want to contact Microsoft support for further assistance.
  5. Fabian van Putten Win User

    bought minecraft but got a refund but i got no money

    i never asked for a refund the game is just not here anymore.

    this was 2 weeks ago
  6. John P_14 Win User

    bought minecraft but got a refund but i got no money

    I understand. But before you consider buying it again as part of the troubleshooting steps, I highly recommend submitting a refund request for your first transaction first.
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bought minecraft but got a refund but i got no money

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