Bought item twice on Xbox how do I get refunded?

Hi Riley. My name is Kyle and I'm an independent advisor.

You should be able to request a refund from this support page: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please reach back if you have further questions or need any more help with this.

Thanks,
Kyle

I will either be getting a refund for the purchase since I was charged twice for 1 item or contact Xbox support. Thank you Georges C.

Hey selw

Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking a way to be able to receive a refund for an item that you were charged twice for.

You can review the article that covers
how to request an Xbox digital product refund, as this will provide for you the information that you need to verify your eligibility, as well as how you can identify the item and request for a refund for that item.

I hope this is of some use to you.

Hi there S. J, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You can request a refund for the duplicate charge by using the following link

https://support.xbox.com/forms/request-a-refund

When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

I bought cod season pass and it charged me twice and still 2 get refund