Bought Gold but can't use it...

Omega had you bought your Gold through the dashboard or did you use pre-paid cards?

I can't imagine them refunding you unless you bought direct.

WPAK my problem is still occurring. I will attempt to contact support to find a way to fix my problem.

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

WPAK my problem is still occurring. Your suggestion didn't work. I will attempt to contact support to find a way to fix my problem.

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

I also have the same problem. Bought the Xbox One X on release day, i used the 14 day Xbox Live Gold code on the same day and i still can't play Multiplayer. I can download the Xbox live gold games of the month like you can but when i go into multiplayer
in a game it says i don't have a Gold subscription and it takes me back to the store where it says Xbox Live Gold expires on 11/21/2017. So it must be active but i can't use it :/