Bought game was declined still charged

Discus and support Bought game was declined still charged in XBoX Games and Apps to solve the problem; I bought call of duty black ops cold war and payment says it was declined from Microsoft but i was still charged and now I'm being told to rebuy the... Discussion in 'XBoX Games and Apps' started by WilliamLucke, Nov 18, 2020.

  1. WilliamLucke
    WilliamLucke Guest

    Bought game was declined still charged


    I bought call of duty black ops cold war and payment says it was declined from Microsoft but i was still charged and now I'm being told to rebuy the game if i want to play it


    Bought game was declined still charged [​IMG]


    :)
     
    WilliamLucke, Nov 18, 2020
    #1
  2. RandyAU93 Win User

    i purchased a game but it was Declined and i was still charged

    i both got charged in the day for it and didn't get notified when it failed
    Did you use Microsoft account funds to make the purchase, and ONLY Microsoft account funds (as in a prepaid gift card)? That would be the ONLY way you'd be charged on the purchase date, I'm afraid. And if you were charged, the order wouldn't have been cancelled,
    since you already bought it with your account funds.

    What you're describing is very common when people pre-order the game with a credit/debit card. They think the purchase actually went through then, when it didn't. Because game shipment dates are prone to change, you won't be charged until about 10 days prior
    to the actual release of the content. If your account doesn't have enough money in it to cover the purchase, it's cancelled.

    Have you contacted the payment method (your bank, your card issuer, etc.) to see if they declined a charge from Microsoft about 10 days ago?
  3. RandyAU93 Win User

    i purchased a game but it was Declined and i was still charged

    When you pre-order a game on the Xbox Store, the only way you are actually charged at that time is if you use only Microsoft account funds. If you have it tied to another payment method, you will not be charged at the time of the order. Instead, you are
    charged about 10 days from the game's launch. So if your payment method didn't have enough money on it at that time, the order would fail. You can change payment methods and attempt the purchase again at the
    Microsoft Account site in your order history.
  4. DR Cupcakes19 Win User

    i purchased a game but it was Declined and i was still charged

    i both got charged in the day for it and didn't get notified when it failed
  5. Jacyintha Win User

    expired credit card

    Your bank is the one that lets that happen. If you/Microsoft try to process a charge on declined card, it's up to them if it goes through.

    If you expected a subscription to end because the charges would start being declined, you'd be wrong.
  6. Covert Affairs-9D152 Win User

    Just got blatently hack. With someone purchasing things on my account. XBOX DOES NOTHING!

    Call your bank and have them decline the charges.
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Bought game was declined still charged

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