Bought game telling me I no longer own it

RyanTessier1 · Mar 19, 2021

Ok so this is really upsetting i bought Assassins Creed Valhalla Ultimate edition. After last nights update (i havent played in a couple weeks) i go to play and it tells me i need to buy the game ti play it abd said i didnt have anything of it on saved on my system. I checked manage games and addons the game is there. So me bejng dimb i uninstall to reintall thinking its one of those bugs and now the game is completely rmoved from my library and the store acts as if i never owned it. This is upsettinf because u preordered ocer 100$ foe this game and ill be damned if i gotta pay that again to play it i wabt my game back please.

:)

XBF Mohammed C

Hello RyanTessier1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

ZenKiller08

I have never had a game taken away from my account. This is definitely a case for Microsoft Customer Support. Please contact support about this issue!

{Parity}

Does your purchase history show that purchase?

Jaxpug

This is what has made me concerned for our digital gaming future. What if the parent company can rescind your purchaser whenever they want? I doubt this is the case for you. Im sure customer support will clear this right up.

Vinniebe86

Contact support they might help.

Bought game telling me I no longer own it