Bought game pass last month but payment failed also money got debited, didn't received...

Hi abhijit,

Thank you for posting in Microsoft Xbox Community. I understand that you have not yet received the refund that was processed for you. Is there an existing email thread between you and Xbox support? If yes, I suggest that you try to reply to those emails for status update.

Please note that in this public community forum, we are gamers like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

If you have not receive an update yet, I would recommend that you contact Xbox support for the status of your refund to be checked. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

You may use this chart as a guide when requesting a callback:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro

Hello M3tal Daz3,

thank you for your answer - there is also no bill on my side and also received no mail that I bought the game.

It is really strange, because the money was debited.

Best regards!

Hello

I am unable to launch any game pass game. The abo is last payed on 10.04.18.

But in Membership settings on the console is the next payment on 10.04.18 but that was executed.

According to Paypal, the money was sent and it was debited from my bank account.

I emptied the cache and deleted and re-entered my account. Nothing helped.

The abo is already running for several months without problems on 16.04.18 everything was still running.

I bought this for my grandson last month and he still hasn't got to use the season pass if anyone gould help please do. That is a lot of money not to be able to use

Game Pass is a subscription service so it needs a credit/debit card on file for future payments, even if you plan to cancel after the one month one.