bought game on the wrong xbox live account

Discus and support bought game on the wrong xbox live account in XBoX on Consoles to solve the problem; hello, I bought a game on this Xbox account not realizing it wasn't my main Xbox live account. Is there a way to either merge, link or transfer... Discussion in 'XBoX on Consoles' started by InputWheel78196, Mar 17, 2018.

  1. bought game on the wrong xbox live account


    hello,

    I bought a game on this Xbox account not realizing it wasn't my main Xbox live account. Is there a way to either merge, link or transfer purchases of one Xbox account to my other account? The other account has all my achievements
    and friends on it and would hate to have to add and get them again

    Thanks

    :)
     
    InputWheel78196, Mar 17, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Bought xbox live gold on the wrong account..

    You'll need to contact support. Since you just recently added the gold they should be able to cancel it and give you a token to redeem the remaining time on the correct account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Mar 17, 2018
    #2
  3. sir hurt
    sir hurt Guest
    Bought xbox live gold on the wrong account..

    Good day guys,

    I'm pretty embarassed, I recently bought GTA 5 but my gold membership ended a long time ago, now I decided to go for the 13 month subscription.

    So I did, got the code, entered, was valid and all. But I couldn't connect my game to the GTA online world, and I couldn't understand why. After some googling I still couldn't figure it out..

    Then a lightbulb sparked above me and I remembered how much struggle I had with the account (all those validate texts etc) that I didn't have before, now it turns out I have accidently bought the 13 month membership on the wrong account..........

    I think this happened because my chrome has autofill enabled, and just filled in the other e-mail adress which I didn't notice (I use those 2 e-mail adressed a lot) or because it said microsoft login (1 hotmail account, other gmail) and automaticly went for
    the hotmail one. Now the problem is on the hotmail account i'm not playing any games and basicly but i'm so eager to play online on my other account..

    Is there a way to combine these 2 accounts for one? Or switch the subscription to my gamer account?

    Kind regards
     
    sir hurt, Mar 17, 2018
    #3
  4. bought game on the wrong xbox live account

    Heya!

    Unfortunately, we would not be able to transfer any content, but you might be able to get a refund for that content and then get the purchase on the correct account.

    To do this be sure to reach out to
    chat or phone.


    Post back and let us know if you run into issues getting ahold of them!
     
    Mister Getafix, Mar 19, 2018
    #4
  5. XBF Chris J Win User

    bought game on the wrong xbox live account

  6. Mister Getafix Win User

    bought game on the wrong xbox live account

    Heya!

    Unfortunately, we would not be able to transfer any content, but you might be able to get a refund for that content and then get the purchase on the correct account.

    To do this be sure to reach out to
    chat or phone.


    Post back and let us know if you run into issues getting ahold of them!
  7. Smwutches Win User

    Bought xbox live gold on the wrong account..

    You'll need to contact support. Since you just recently added the gold they should be able to cancel it and give you a token to redeem the remaining time on the correct account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  8. Michel huibregtse Win User

    Beta problem! I'm unable to connect to Live...

    I have to same problem i just bought xbox live but i cant sign in it says that there's something wrong with my account or something like that
  9. Yanyannnn Win User

    Wrong Account bought on

    Hello Jaqountavious,

    Thank you for your contribution to the Microsoft community.

    I'm sorry to hear that you purchased the Xbox Live subscription on the wrong account. Just a reminder, here on community we are not able to double check accounts since we do not have the option to. No worries, I can help you on how you can contact our dedicated Xbox Live support so that they can assist you on what could be the best possible resolution for your issue.

    Please follow the steps below to reach out to our live support team:

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

    Hope I helped!

    YanYannn
    Microsoft Community Moderator
Thema:

bought game on the wrong xbox live account

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