Bought game not appearing on ready to install

Your original thread is here - https://answers.microsoft.com/en-us...ed-games/5738e3aa-363d-4d91-96d0-203e1c971b9b Since you have already received responses to that thread, I'm going to lock this one.

Have a look in your ready to install section in My Games & Apps. Anything you have bought before should appear in there.

This happens to me from time to time as well. A game just won't show up in my Ready to Install, even though I own it and it should. What I do is I just manually search for the game in the Store, and when you pull it up, it will say Install there. I just
install it from there.

To add a couple things to what Geth said.

When you try and start a game the system will look for the license for the game there are a few ways to get a license for the game.

1. Physical disc- The disc HAS to be in the system in order to play the game and any account on the console can play the game as long as the disc is in the disc drive.

2. Digitally- This can be done 2 different ways.

A. Be signed in with the account that purchased the game No matter what console the account is signed into it will be able to play the game.

B. If an account that owns the game has the console set as its home console then ANY other profile on that console can play the game.

Now there is also a few different ways for an account that once had a digital license to lose the digital license for a game.

1. The purchase was refunded for one reason or another.

You can check the status of an order by signing into your account at account.microsoft.com and going to your order history.



2. If it was a Xbox One Games With Gold then you do have to maintain the Gold subscription in order to maintain the license for the game.

You can check the status of your Gold subscription by going to account.microsoft.com/services

3. If the account that purchased the game no longer has the console set as its home console and you are trying to play the game on an account that did not purchase it digitally.

You can check whether the account has the console set as its home console by signing into the account and going into settings and under the personalization tab going to Home Xbox and it will tell you whether or not that console is the currently signed
in profiles home console or not.

Hey there Taggy,

Are you in the Xbox One Insider Program and using the new dashboard currently? Are other titles showing up in your Ready to Install right now?

Let us know!

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