Bought game but says I need to buy it still

Discus and support Bought game but says I need to buy it still in XBoX Games and Apps to solve the problem; I got borderlands from the free game of the month a while back, but now when i go to play it, it says i need to purchase it.... Discussion in 'XBoX Games and Apps' started by BloodDriver41, Jul 18, 2016.

  1. Bought game but says I need to buy it still


    I got borderlands from the free game of the month a while back, but now when i go to play it, it says i need to purchase it.

    :)
     
    BloodDriver41, Jul 18, 2016
    #1
  2. Bought xbox live but it still says i need to buy it

    My Xbox live ran out today. I just recently purchased a 3 month subscription to continue it. Every time I try to join/create a party or play a multiplayer game, it says "Join Xbox Live Gold". I have tried every possible way to fix it. I have hard reset my
    Xbox, I reset my router, logged out of my account, etc. I even checked my profile and it says I have Xbox live and that it runs out in may. I also have the receipt of it I received in my email. All I have wanted to do the past few hours is play Xbox, I'm pretty
    aggravated.
     
    SnipingForDayzz, Jul 18, 2016
    #2
  3. Bought xbox live early year for 1 year and today it says i need to purchase xbox live help

    I bought it at best buy but it says its still active it just doesnt work its in my subscriptions, says i need to renew it in january but xbox is telling me i need to do it today
     
    ChrisSanchez2, Jul 18, 2016
    #3
  4. Cottonjaws
    Cottonjaws Guest

    Bought game but says I need to buy it still

    Yeah I think there maybe problems with profiles right now - I have noticed Inside, Battleborn and several other games are asking me to purchase on my second console. I'm worried now that more might be missing.
     
    Cottonjaws, Jul 19, 2016
    #4
  5. MorbusPE
    MorbusPE Guest
    I have de same problem. I got Forza Horizons 2 - Fast and Furious ( U$ 5,00). I installed and played the game, but the same game show me that I neet to purchase it, too. I can still play it, but if i need to do a factory reset, bye bye game.

    ps: I need to open a new topic to talk about my problem or not?
     
    MorbusPE, Jul 21, 2016
    #5
  6. I am having a similar issue. I have the Star Wars Battlefront Season Pass purchased, however, in the store it says i still need to purchase it. Not available to download to my xbox through manage game. Tried uninstall/reinstall of the game. Did not work.
    Xbox support please help. I am a preview member
     
    Original Jayer, Jul 21, 2016
    #6
  7. My friend has been having this issue as well. He only able to play the game on the xbox he bought it on.
     
    WhoWalksBehind1, Jul 22, 2016
    #7
  8. mbiddle
    mbiddle Guest

    Bought game but says I need to buy it still

    Me too, I bought two games on my xbox one (with the preview update), and I have them on my machine and can play them, but xbox.com shows it as though I have not purchased them. I chatted with support and they made it so the two transactions show up in my
    microsoft account history, but the status of the orders is "in progress". I hope this auto-resolves with either the release of the next xbox system update, or some behind the scenes magic.
     
    mbiddle, Jul 22, 2016
    #8
  9. Mister Cizl
    Mister Cizl Guest
    Hey guys it looks like you are all showing symptoms of purchasing on a preview console. For those issues please post over at the
    Update Preview Forums. BloodDriver41 are you still having issues with Borderlands or have they been resolved? Post back and let me know!
     
    Mister Cizl, Jul 25, 2016
    #9
  10. Yo Ducky
    Yo Ducky Guest
    I purchased payday 2 on 7/22/16 and played it fine now it says i have to purchase again
     
    Yo Ducky, Jul 25, 2016
    #10
  11. Mister Cizl
    Mister Cizl Guest
    Hey Yo Ducky! If the purchase was made on a preview console, I would suggest submitting feedback through it. You can also post in the
    Update Preview Forums I posted about above. Thanks!
     
    Mister Cizl, Jul 26, 2016
    #11
  12. o ENJAY o
    o ENJAY o Guest
    I purchased the BO3 Eclipse DLC on my computer after redeeming xbox gift cards. When I went to my xbox one to download it, it said I had not bought it yet. I then bought it through the xbox one and that did work. How can I get a refund on my account for
    the first purchase. It doesn't even show up in my purchase history however the money spent is gone off my balance on my account.
     
    o ENJAY o, Jul 27, 2016
    #12
  13. Mister Cizl
    Mister Cizl Guest

    Bought game but says I need to buy it still

    Hey o ENJAY o! You will want to contact
    phone or chat support
    to get a refund processed. Please post a new thread if you have any additional questions so we can look at your problem specifically. Thanks!
     
    Mister Cizl, Nov 2, 2018
    #13
  14. Mister Cizl Win User

    Bought game but says I need to buy it still

    Hey Yo Ducky! If the purchase was made on a preview console, I would suggest submitting feedback through it. You can also post in the
    Update Preview Forums I posted about above. Thanks!
  15. Yo Ducky Win User

    Bought game but says I need to buy it still

    I purchased payday 2 on 7/22/16 and played it fine now it says i have to purchase again
  16. mbiddle Win User

    Bought game but says I need to buy it still

    Me too, I bought two games on my xbox one (with the preview update), and I have them on my machine and can play them, but xbox.com shows it as though I have not purchased them. I chatted with support and they made it so the two transactions show up in my
    microsoft account history, but the status of the orders is "in progress". I hope this auto-resolves with either the release of the next xbox system update, or some behind the scenes magic.
  17. WhoWalksBehind1 Win User

    Bought game but says I need to buy it still

    My friend has been having this issue as well. He only able to play the game on the xbox he bought it on.
  18. MorbusPE Win User

    Bought game but says I need to buy it still

    I have de same problem. I got Forza Horizons 2 - Fast and Furious ( U$ 5,00). I installed and played the game, but the same game show me that I neet to purchase it, too. I can still play it, but if i need to do a factory reset, bye bye game.

    ps: I need to open a new topic to talk about my problem or not?
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Bought game but says I need to buy it still

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