Bought game but forgot what account I bought it on

Discus and support Bought game but forgot what account I bought it on in XBoX Games and Apps to solve the problem; Hi! I recently bought a game and forgot what account I bought it on. I’ve checked all of my accounts and I don’t see the game in the purchase/order... Discussion in 'XBoX Games and Apps' started by Calvin Phung, Nov 2, 2022.

  1. Calvin Phung
    Calvin Phung Guest

    Bought game but forgot what account I bought it on


    Hi!

    I recently bought a game and forgot what account I bought it on. I’ve checked all of my accounts and I don’t see the game in the purchase/order history.

    I do have my PayPal transaction ID and the receipt that shows that money was taken out of my account for the game I bought. Is there a way I can figure out what account I bought it on? I would like to request a refund if possible.

    Thank you!

    :)
     
    Calvin Phung, Nov 2, 2022
    #1
  2. Dérek Augusto Win User

    Bought game but forgot what account I bought it on

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Calvin, I'm sorry but unfortunately it's not possible to find out which email you used for the purchase.

    Just you accessing the purchase history with all your emails in order to find the purchase

    https://account.microsoft.com/billing/orders/

    See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

    Open it, and see what is in the Status. If it is completed, or another word

    I remain at your disposal if you have any further questions.
  3. skys7 Win User

    what's the worst thing you've done in the name of gaming?

    I bought a add on for Sims 3 Pets before I bought the game, then I forgot to buy the game.
  4. SternbergBoshoff Win User

    Resetting my xbox360

    I bought it from someone and they forgot the code. My account is a chilled one and the console is mine
  5. GIOVANNANARDONE Win User

    Game missing

    I just checked. Made sure to check the entire history. It does not show as content I've bought digitally. I don't want to be 'that person' but I *know* I bought it digitally and not a hard copy. For real, I know what you're thinking (this person forgot
    they bought it as a disc( but I swear!!! Lol edit add on: and the saved game data should be there regardless
  6. napalm 31337 Win User

    Game missing

    Have you bought the game digitally with your account or with another account in your console? If you have hard resetted the console, maybe you forgot to re-add the other accounts.
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Bought game but forgot what account I bought it on

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