Bought game as gift and it turned out that the person that get the gift cant play it...

I bought my sister game slime rancher 2 throught gift from my computer for her birthday and Being on her birthday party i couldn't instal IT because she Has Xbox one, but not series x or s and we are unable to play it.
I need my money back

I tried to refund it but they said i can't because its played????

Yea we consumed a code in here account but we can't do **** with it.

Maybe she can refund it from her account?

How i can get my money back?

:)