bought fifa 19 help

TheTrooper2142 · Mar 8, 2019

i bought fifa 19 in the store and they charged the money on my bank account. buy i didnt recieved the game and i cant download it on xbox and it dont show in my order history.

:)

Lazy14

Oops meant I bought "fifa 19" not for a 19

Flymonkey102

Go to account.microsoft.com to verify that the purchase didn't go through with the account that bought the game. If it doesn't show up there you will need to contact support at support.xbox.com

XBF Javier R

Hello Trooper,

We understand that you're experiencing an issue concerning the inability to install FIFA 19 onto your Xbox One console even after completing the purchase for the game but this does not show within the
Microsoft order history.

Only support agent will be able to help with this. We on the forums don't have the tools to help with this.
When you go to
Contact Usto
request a callback, follow these steps:

Step 1 ----Select Xbox One
Step 2 ----Select
See other options
Step 3 ----Select topic
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Once they call, explain the issue and they will be able to help you.

I hope this information helps.

JesperMalling

Hi,

I have the same problem

I bought Madden 19 and Fifa 19 as bundle. But madden 19 does not start downloading.

AE10

i bought the xbox today with fifa 19.

the console is new and the disc is clean.

bought fifa 19 help