Bought expansion on wrong profile

Discus and support Bought expansion on wrong profile in XBoX Games and Apps to solve the problem; hi I bought an expansion but used the wrong profile how can I get it cancelled or moved to right profile Thank you a1ac8624-2830-44bb-bf69-e49402ff5214 Discussion in 'XBoX Games and Apps' started by stefan317, Dec 21, 2017.

  1. stefan317
    stefan317 Guest

    Bought expansion on wrong profile


    hi I bought an expansion but used the wrong profile how can I get it cancelled or moved to right profile

    Thank you

    :)
     
    stefan317, Dec 21, 2017
    #1
  2. Lightassassin31
    Lightassassin31 Guest
    Bought the wrong expansion.

    Hi, when i bought the Expansion Pass for Destiny in Gamestop and went home to enter the code and buy it in the store on the Xbox there was an error. I tried this like 5 times then I went to the the dark below dlc and I thought it would be a error too
    so I tried to buy it too but unfortunately it went through and bought it. :/ So now im stuck with 1 dlc and i lost my receipt. Do anyone know how I can fix this?
     
    Lightassassin31, Dec 21, 2017
    #2
  3. Lightassassin31
    Lightassassin31 Guest
    Bought the wrong expansion.

    Lost 15$ for a stupid mistake, not fair.
     
    Lightassassin31, Dec 21, 2017
    #3
  4. DominumStige
    DominumStige Guest

    Bought expansion on wrong profile

    Hi!

    Contents can not be moved on profiles. You can try to request a refund through your
    order history and purchase the DLC again with the correct profile.
     
    DominumStige, Dec 21, 2017
    #4
  5. Ishan8123
    Ishan8123 Guest
    Purchases cannot be transferred. I would suggest contacting Xbox Support- Contact Us | Xbox Support

    You can try requesting for a refund and then re-buy using the correct profile.
     
    Ishan8123, Dec 22, 2017
    #5
  6. street2234
    street2234 Guest
    request a refund on your purchase history.
     
    street2234, Nov 2, 2018
    #6
  7. street2234 Win User

    Bought expansion on wrong profile

    request a refund on your purchase history.
  8. Ishan8123 Win User

    Bought expansion on wrong profile

  9. DominumStige Win User

    Bought expansion on wrong profile

    Hi!

    Contents can not be moved on profiles. You can try to request a refund through your
    order history and purchase the DLC again with the correct profile.
  10. onyxishere Win User

    Bought the wrong expansion.

    Sorry to hear you're upset. However, when you purchase an expansion pass from a store such as GameStop you're not actually purchasing the pass but only currency to purchase the pass in the marketplace. You can check this at commerce.microsoft.com to confirm
    any currency you may have on your account as well as purchases.
  11. Term Royal Win User

    Bought the wrong expansion.

    If you're trying to get a refund or a replacement, that's not possible. All digital purchases are non-refundable. Sorry about that.
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Bought expansion on wrong profile

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