Bought DLC for xbox, have proof of it in order history but can’t access it on the console.

Discus and support Bought DLC for xbox, have proof of it in order history but can’t access it on the console. in XBoX Games and Apps to solve the problem; Nothing appears in the add ons or ready to install and it prompts me to buy it again in the Microsoft store it isn’t showing as owned yet I redeemed my... Discussion in 'XBoX Games and Apps' started by AnthonyBisson, Mar 12, 2023.

  1. Bought DLC for xbox, have proof of it in order history but can’t access it on the console.


    Nothing appears in the add ons or ready to install and it prompts me to buy it again in the Microsoft store it isn’t showing as owned yet I redeemed my code without issue.

    I’ve tried every power-cycle methods and cache cleaning or profile removing.

    :)
     
    AnthonyBisson, Mar 12, 2023
    #1
  2. Fireheart453 Win User

    Missing DLC that I payed for

    Nope, never bought EA access. Is there a way to find out how I got something on my console specifically? Like I still have the origins dlc downloaded on the console, so is there like a payment/order history but for the console?
  3. jawest78 Win User

    Problem With Licenses

    It sounds to me like he bought a used console, and the previous owner left purchased games/DLC on it. The previous owner never performed a license transfer so the console licenses remained in place and allowed OP to access the content previously purchased.

    .

    If the above is true, then you will need to purchase the content under your gamertag in order to access the games/DLC again. If you do own the account that purchased the content, you will need to perform a license transfer for that gamertag as well as your
    primary account in order to access it on your repaired console. (This is where Smwutches is going with her question)

    .

    If this is the original purchasing gamertag and the content is not appearing in your download history, then you will need to call support. They have some tools to look at purchase history and download history, and if there is a discrepancy, they are the
    only ones who will be able to help you.
  4. xECMx Raptor Win User

    DLC for backwards compatible game

    The game was originally purchased as a disc but the dlcs were bought on the 360 marketplace. I have both digital and physical copies of this game and I can’t access my dlcs either way
  5. RangoHCM Win User

    Premium question.

    yeah it's console based but you still need the original account that has already bought the dlc in the same xbox in order to access to the dlc on other account. That happen to me on the Left 4 Dead 2 and Minecraft DLCs but i don't know is this happens to
    Battlefield 3 DLCs. Also the Usage Restrictions says that ''Access to this item will also be granted to all users on this first console'' and also says '' you''ll need to sign in Xbox Live with your Xbox Live account on that console before accessing the item''.
    The same Usage Restrictions description to the other DLCs so is this happens to Battlefield 3?
  6. dempup Win User

    Game add on not showing up in game

    Can you clarify so we can better help you out.

    You can't access the web page ? Nothing came up on your order history ? or it's is shown as bought and paid for in your purchase history, but not showing up on your console ?
Thema:

Bought DLC for xbox, have proof of it in order history but can’t access it on the console.

Loading...
  1. Bought DLC for xbox, have proof of it in order history but can’t access it on the console. - Similar Threads - Bought DLC proof

  2. Is it possible to transfer DLC and games bought digitally from my Xbox 360 to my Xbox One?

    in XBoX on Windows
    Is it possible to transfer DLC and games bought digitally from my Xbox 360 to my Xbox One?: I was wondering if I could transfer my games and DLC that I bought on my Xbox 360 to my Xbox One, and if so, how? 49e01af5-2245-4305-a4c4-72c471d44745
  3. BO3 and BO1 are saying I never bought my DLC's.

    in XBoX Games and Apps
    BO3 and BO1 are saying I never bought my DLC's.: Hey, so, I purchased Zombie Chronicles back in 2017 and I've been playing them a lot since then, but today I tried to play them and it said I needed to download it. I checked my game and it showed...
  4. I bought the DLC bundle for The Escapists. It says Alcatraz doesn’t need to be installed,...

    in XBoX Games and Apps
    I bought the DLC bundle for The Escapists. It says Alcatraz doesn’t need to be installed,...: I’ve already tried power cycle/restarting the console and checking order history to make sure it says completed. I own the content, but I keep getting sent back to the Xbox store when I try to...
  5. So I bought Minecraft dungeons ultimate dlc bundle on my pc but when I sign in to my...

    in XBoX Accessibility
    So I bought Minecraft dungeons ultimate dlc bundle on my pc but when I sign in to my...: So I bought Minecraft dungeons ultimate dlc bundle on my pc but when I sign in to my Microsoft account on my switch my dlcs are not there. 83370b45-d021-4ebf-96bd-a6b5a1b6e4a4
  6. I bought a MC Dungeons DLC and I can't get it back.

    in XBoX Games and Apps
    I bought a MC Dungeons DLC and I can't get it back.: For context, I bought a DLC a couple of years ago (about 2 yrs) and I've recently gotten into the game again and wish to play the DLCS, but sadly when I tried it just didnt work! I bought it on...
  7. Can I play with a DLC bought for PC on the Xbox?

    in XBoX Games and Apps
    Can I play with a DLC bought for PC on the Xbox?: Hello everyone, I have a doubt regarding some purchases I made, it was a dlc chapter for the Elder Scrolls Online, I was 100% sure it was for the Xbox version but ended up being the one for PC,...
  8. DLC bought on xbox is not working on pc

    in XBoX Games and Apps
    DLC bought on xbox is not working on pc: I have xbox game pass core I purchased powerwash and all dlc So i bought power wash sim and dlc on my profile (call it profile 1). Installed them on pc too and they work fine. But i purchased...
  9. Who do I complain to about Xbox ignoring the consumer rights act as dlc I bought is broken...

    in XBoX on Windows
    Who do I complain to about Xbox ignoring the consumer rights act as dlc I bought is broken...: I bought some dlc on the 27/10/2023 and it wouldn't work so I placed a refund request with Xbox they then auto refused as I had reached my refund limit they didn't tell me any info on how to...
  10. Bought Cities skyline ultimate edition and installed San Francisco Set "DLC" however the...

    in XBoX Games and Apps
    Bought Cities skyline ultimate edition and installed San Francisco Set "DLC" however the...: I bought Cities skyline ultimate edition to the get the San Francisco set and the expansion pass - I already have downloaded the cities skyline PC edition that is included with Game pass - I have...