Bought dlc but can’t find it anywhere

Discus and support Bought dlc but can’t find it anywhere in XBoX Games and Apps to solve the problem; So i recently bought a dlc for the game called plants vs zombies garden warfare 2 everything went good purchase complete so i checked my e-mail for a... Discussion in 'XBoX Games and Apps' started by Atlax012, Dec 11, 2019.

  1. Atlax012
    Atlax012 Guest

    Bought dlc but can’t find it anywhere


    So i recently bought a dlc for the game called plants vs zombies garden warfare 2 everything went good purchase complete so i checked my e-mail for a confirmed purchase but there was nothing there i also checked my order history nothing there either its
    been going like this for the past 8 hours the money went out my my bank account and still got nothing

    :)
     
    Atlax012, Dec 11, 2019
    #1
  2. XBF Diego M Win User

    Bought dlc but can’t find it anywhere

    Hi Atlax012,

    If you do not see a completed purchase on your Microsoft Account order history and you are sure you are logged into the correct account, then as others have stated, you will need to contact Xbox Customer Support and ask what they see on their system since
    we cannot help with purchasing issues on the forums. We are not able to view your account to find out what's going on. Here is the best way to get in contact with a live agent:

    1. https://beta.support.xbox.com/contact-us.
    2. Select Contact Us.
    3. Select the category and issue that you are experiencing.
    4. If you are not logged in, you will be prompted to login to your Microsoft Account at this point.
    5. Once logged in, scroll down in the window to Other options and select Request a Call.
    6. You can add additional information at this point if you'd like and then select Request call
    7. A new window will open for you to enter your Country/region and your best contact number, then select Confirm and you'll be placed in a queue to receive a call back from Customer Support
  3. Atlax012 Win User

    Bought dlc but can’t find it anywhere

    Thanks to everyone here on this post for answering my qeustion and taking time of their day to help me it finally came after a whole day of waiting again thanks
  4. Gormac Five Win User

    Bought dlc but can’t find it anywhere

    I would try contacting Xbox Support. Hopefully, they can get to the bottom of it! Good luck!
  5. Atlax012 Win User

    Bought dlc but can’t find it anywhere

    I actually was signed into the account i bought it on
  6. steeledwand7664 Win User

    Bought dlc but can’t find it anywhere

    If it is not showing in your order history and you did not receive an email you may want to check to make sure you are signed into the account that the purchase was actually made on it sounds like you may not be signed into the account that made the purchase.
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Bought dlc but can’t find it anywhere

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