Bought controller from xbox design lab - no record of purchase on account

Hi Abi,

I've recently had a similar issue now that XDL has launched in Australia. It seems that when Xbox Design Labs underwent their update in recent months the entire process has changed somewhat. I can confirm my legitimate order also does not show under my Microsoft Account and only shows when logging into the Design Labs website. For some reason they have unlinked the two websites, whether through accident or otherwise. It's also unfortunately had a roll on effect in other areas, with repairs being harder to lodge now with XDL controllers, not being able to purchase with Microsoft Account Credit and Xbox Support Staff having zero visibility with your Design Lab Orders.

I had an issue with my custom controller and the Xbox Support person was telling me I must have ordered from the wrong website, even though I had screenshots of absolutely everything. It's definitely something Microsoft and Xbox need to rectify. I hope you have received your controller by now!

Hi Abi! My name is Ricardo an independent advisor ready to help you with this situation!

Confirmation of the purchase will be received to the email that you use to log in the site at the moment of the purchase, so thats also the email that will have the order placed on the order history here

https://account.microsoft.com/billing/orders

If you can't find the order on the site or the confirmation on the email after some time, this means that you probably received an error message during the purchase and the process wasn't completed, so the money will return automatically to your payment method but you must confirm that contacting the payment method provider

It depends on whether you are talking about a normal controller from the Microsoft Store or a Design Lab one (as noted "theyre more expensive on amazon then a custom designed one"

Normal controllers bought through the Store can use MS credit. Design Labs controllers do not allow use of MS balance of gift card to purchase:

"No, there isn't a way to use gift cards, codes, or CSV to purchase a controller.

You also can't make split payments between account funds, codes, and another payment method on file with your Microsoft account."

Xbox Design Lab FAQs

Hi Crispien. Your controller purchase from the Design Lab was made on December 24th. Our Design Lab offer ran from December 1 - December 17. Since your purchase was made after the offer period, you are not eligible for the award.

Hello Flattail,

There are no offers that award the purchase of a Xbox Design Lab controller.