Bought Blizzard Mountain and Hot Wheels bundle. B.M. doesnt work.

Hi,

One of the possible reasons as to why you're encountering this issue is due to an outdated version of the game. For us to determine the root cause of this issue, kindly answer the following questions:

• Are you trying to play the game online or offline?
• Have you tried playing other games to check if the same instance occurs?

If you're using Windows 10, we suggest running the Windows apps troubleshooter provided on this

link. This can help resolve issues with apps and games downloaded from the Windows Store.

We also recommend checking if there are updates available for the game and the device. Refer to the following links for the steps:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

Keeping the game and the device up-to-date can help resolve performance and stability issues when playing games on Windows 10.

Thanks for the update.

Forza Horizon 3 can be played offline. See
Forza Horizon 3 FAQ and look for Do I need to be online or connected to the Internet to play Forza Horizon 3 on a Windows 10 device? for more information.

What we mean by the question "Have you tried playing other games to check if the same instance occurs?" is to check if you can access in-game contents of other games. This can help us determine if this is an in-game concern or a problem with the Xbox Live
server.

Another solution you may perform to resolve this concern is to reset the game from
Settings. Here are the steps:

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the game and click Advanced options.
5. Click Reset.
6. Restart your device so that the changes can take effect. Launch the game and check if you'll encounter the same issue.

Notify us with the progress. We'd be glad to further assist you.

Forza Horizon 3 Blizzard Mountain | Xbox

Forza Horizon 3 Hot Wheels | Xbox

same here except I can’t access Hot Wheels or Blizzard Mountain. Wasn’t an issue before. I even tried uninstalling and reinstalling the game and the expansions but it did not help.

Contact official support to see what has happened.

Well I did that. After a LONG time on the phone, the support person advised that the Expansion Pass does not get shared with other users on the same Console. Now I'm the parent, so I do the buying, on my account. The main game (long ago) and this Expansion
pass (recently) were bought by me. But when my son plays on his account, he sees the main game, but cannot access the Blizzard Mountain add on, though he can access the Hot Wheels add-on (both being provided by the Expansion Pass). I can hardly believe
that. The main Horizon 3 game does share to my sons accounts on the console.
Isn't it reasonable to expect that all add-ons are shared unless it is stated otherwise in the Purchase Terms?
How is anyone to know? Does a dad with 3 kids have to buy the add-on 4 times? And when do you discover that? After you've bought it once and it doesn't work for the kids?

UPDATE: Accepting the above advice form the support person, we asked Microsoft to cancel the order on my (Parent) account. They did. We then re-ordered the Expansion pass on my son's account. Guess what? Behaviour is exactly the
same when he plays. Hot Wheels is playable, but Blizzard Mountain is not, and attempts to "go there" are met with an invitation to purchase something. I note also that in the "Manage Apps" screen, I can see a "Forza Horizon 3 Expansion Pass" (10MB), a
"Forza Horizon 3 Hot Wheels" (2.4GB) but there is no "Blizzard Mountain". Could there be something wrong with the download of the Expansion Pass (which is supposed to provide both Blizzard Mountain and Hot Wheels)??