Bought Battlefield 1

Tommy Lilleby · Nov 12, 2018

Hi.

I went through the Xbox Store this Sunday, 11.11.2018, and found Battlefield 1, as part of the "Games With Gold". If I'm not mistaken, the game should then be free of charge for subscribers of the service, as I am. Clicked through the Get the game process,
and ended up paying full price, NOK 399, (Norwegian kroner).

The same day I sent a Refund Request to Microsoft, but it was declined today. Even though, by applicable law states that I'm eligible for a refund up to 30 days after purchase (purchase conditions in Norway).

First, isn't the game supposed to be free this month? (November) ?

Is there any way to get a refund? I don't really care for the game, just thought I would download it cause it was free..

Mvh,

Tommy

:)

jeepbros454 · Nov 12, 2018

I bought battlefield 1 premium and I never got it

i bought battlefield 1 premium but I never received it at all not even a download

HiteshPatwari · Nov 12, 2018

I have not received rewards for the game I bought on xbox store

I bought Battlefield 1 on the xbox Store, but haven't received rewards for the same. What should I do ?

Smwutches · Nov 12, 2018

Since the refund request was declined, you would want to try contacting support and speak to billing directly to see if there is anything they can do. Contact Us | Xbox Support

It is supposed to be free as long as you have a gold subscription. If you're sharing gold from someone else, it would not show as free on your side.

Tommy Lilleby · Nov 6, 2018

Okay, thanks will have to try that then.

Yes, i do have a Gold subscription, and only using one account and one consoll with it. I’ve downloaded multiple games for free of charge through Gold before, so this is strange.

Thanks for answer!

Tommy Lilleby

Okay, thanks will have to try that then.

Yes, i do have a Gold subscription, and only using one account and one consoll with it. I’ve downloaded multiple games for free of charge through Gold before, so this is strange.

Thanks for answer!

Smwutches

Since the refund request was declined, you would want to try contacting support and speak to billing directly to see if there is anything they can do. http://support.xbox.com/contact-us

It is supposed to be free as long as you have a gold subscription. If you're sharing gold from someone else, it would not show as free on your side.

IcedFurry

I have the same issue as all of these other people. I want to be able to play battlefield v. those two ways you listed do not work unfortunately. the code for battlefield 1 revolution and 1943 work. and the 1 month ea access works. please fix this
for me as soon as possible. the main reason I bought the xbox one s bundle was to play battlefield v

Same here. (The 2 others work and the reason I bought the xbox one s

)

Fresh Angle345

I have the same issue as all of these other people. I want to be able to play battlefield v. those two ways you listed do not work unfortunately. the code for battlefield 1 revolution and 1943 work. and the 1 month ea access works. please fix this for
me as soon as possible. the main reason I bought the xbox one s bundle was to play battlefield v

WUIJIBOBO

If Xbox Support directly told you that there's nothing they can do because it's not showing up in your billing history, then I'm not really sure what else can be done about it. It's the first I've heard of games vanishing from billing history though, the
only thing I can think of is if you originally purchased the game on a different Xbox live account?

Bought Battlefield 1