Bought Battlefield 1 and haven't received $10 gift card promotion

I ordered Battlefield 1 with the promotion of receiving a free $10 Microsoft Store gift card within 10 business days of the game's release (October 21st) and I still have not received my gift card.

:)

 

I haven't received my Battlefield 1 pre-order $10 gift card as promised

Hi there! Your support people asked me to post here (see their chat post below) as I haven't received my Battlefield 1 pre-order $10 gift card. Purchased made on Oct 20th. No email from Microsoft store after that.

Could I please get the promised code?

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Thank you so much for patiently waiting, I appreciate it. Upon checking the game details here for battlefield 1. It says there that you should be getting the $10 gift card after 10 days upon the release of the game. Since we verified here that you have the
purchase successful on your account, we will advise you to post on our promotions forum for them to check this and be able to provide us any work around to provide the code that you haven't received yet on your account. Please click this link and create a
new post then choose the type support : Results in Xbox - Microsoft Community

 

Didn't receive my 15,000 reward credits for preordering Battlefield 1

I preordered Battlefield 1 during the promotion where you get 15,000 reward credits instead of the $10 gift card. I preordered BF1 a couple weeks before release and never got the reward credits after I received the game.

I called support and was told to post here. Very frustrating.

 

You would need to contact customer support for microsoftstore.com since that offer is through them. Keep in mind, if you are a rewards member, you would have received 15,000 credits instead of the $10 gift code.