Bought Atoms, Haven’t Received

Hi Deon, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that the transaction is successful. Check if you can see on your order history and if it's stated as "completed"

Go to Profile & system > Settings > Account > Payment & billing > Order history.

Once confirmed, for cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

I recently bought 3 packs of the 3240 gold and haven’t received any of it in game.

I bought three shark cards for gta and still haven’t received the money on the gta account. That was pursued on the 21/11/23

Check out this link, it should be helpful for you- https://www.reddit.com/r/NBA2k/comments/70z42j/if_you_have_lost_your_save_or_progress_postpatch

Also, you might want to post this in the NBA forums next time

Hi NoOffense,

The ambassadors are unable to provide refunds, just the correct means of getting your refunds.

You'd need to follow the correct Refund Policy in order to receive your refund for your atoms.

In order to buy atoms for the PC you'd need to use your account that the game is on.

and purchase the atoms through the Microsoft Store for Fallout Atoms

Your refund should be available under the same place you purchased the Atoms from in the first place. So the Xbox store.

You can use this option to request a refund