Bought and installed game disappearing from Games and Apps

LoganTheLlama · Jun 20, 2019

So it's been a year or two after I bought the game Don't Starve Together, and I go to launch it today but it says that I need a disc or to re-buy it. I went into the Ready to Install section and it wasn't there. I also went into my billing history but
it only views history from up to three months ago. I don't want to have to buy it again. I just want to know whats happening and if there's a way I can get my game back without purchasing said game again. Thanks for the help, have a good day.

:)

LoganTheLlama

Turns out that my friend was the one who bought it and not me, so I am going to re-do the Xbox home to see if that changes it. Sorry for wasting everybody's time, and thank you all.

GMS1stLDYCannon

I would unplug console and wait 5 mins then replug and try again. Make sure you are using the profile that you purchased game from.

JordanKnight2

Same issue with multiple games including the one from my console bundle i got six years ago

LoganTheLlama

I have looked through all of my account billings a multitude of times, but I can't seem to find it. That doesn't make sense though because how else would I have been able to play it just fine not but 2 days ago.

Allebas

Hi LoganTheLlama,

Did you access your order history from the internet because it goes back further than 3 months from there.

https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill . Also, do you have another account and maybe purchase
it on that account if you still don't see it.

Also, you can request a call back from a Xbox support agent here https://support.xbox.com/en-US/. Maybe they can help you find that purchase.

Bought and installed game disappearing from Games and Apps