Bought ancient coins in Sea of thieves with wrong email

Discus and support Bought ancient coins in Sea of thieves with wrong email in XBoX Games and Apps to solve the problem; Hello. So I've done a very stupid thing... I have bought ancient coins on my Microsoft store account, but the e-mail is apparently different from the... Discussion in 'XBoX Games and Apps' started by FortressGamer, Sep 16, 2019.

  1. Bought ancient coins in Sea of thieves with wrong email


    Hello. So I've done a very stupid thing...

    I have bought ancient coins on my Microsoft store account, but the e-mail is apparently different from the e-mail used for my account in-game.

    Is there a way I can have my 10€ back, or the 1000 ancient coins transferred to the correct account? I would like either of these options.

    You could say that it's my own fault for not checking my e-mails but I didn't know. I just bought the coins today, like 5 minutes ago.

    Can I please be helped with this problem?

    Thanks

    :)
     
    FortressGamer, Sep 16, 2019
    #1
  2. SpiralOut46and2 Win User

    Bought ancient coins in Sea of thieves with wrong email

    When you buy the Ancient Coins, they will go to the Gamertag that is connected with the email address that you are logged in with and buying the coins through. It's very important, if you have different accounts being used on the same device/laptop/PC/console
    that you make sure you are logged in to the correct account/email that you want the purchase for. I'm not sure if they can refund this or not, as it can't be transfered, but your best bet is to contact Support and explain to them what happened. Best of luck!
  3. FortressGamer Win User

    Bought ancient coins in Sea of thieves with wrong email

    The problem I'm having with the link is that it shows an error code.

    It's telling me that what was on that link has been moved or just doesn't exist anymore. Even in the game itself, it says that the store is unavailable.

    I'm from Belgium, so I think that maybe the reason the link doesn't work?
  4. FortressGamer Win User

    Bought ancient coins in Sea of thieves with wrong email

    Hello! do you have access to the other email? if yes, you can go on
    xbox.com/refund
    and see if you can get a refund.
    I can not go to the e-mail that is used for my Xbox account. I did use the account that I used to buy the game, so shouldn't the ancient coins be transferred to the game?

    Thanks for the help, but no, I can't go to the e-mail.
  5. x Sarasaurus x Win User

    Bought ancient coins in Sea of thieves with wrong email

    That's wonderful news that you have obtained access back to your other email. I highly suggest to change your email all to the same one to save any confusion in the future.

    Were you able to get a hold of support in the end?

    As mentioned above, try and request a refund on the account that you purchased the coins on. Then once that has all been processed, keep in mind refunds are not instant, sign in to the account you wish to purchase the coins on and double check emails to
    save any further confusion.

    I hope you find any of the above information helpful to get you in the right track.
  6. NLbawz Win User

    Bought ancient coins in Sea of thieves with wrong email

    The best chance you have is filing a refund request and hope for the best since they manually review it and see if you're eligable for a refund.
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Bought ancient coins in Sea of thieves with wrong email

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