Bought an xbox live subscription for a full year. GET's BILLED FOR A SINGLE MONTH WTF?!?!?!

Discus and support Bought an xbox live subscription for a full year. GET's BILLED FOR A SINGLE MONTH WTF?!?!?! in XBoX on Consoles to solve the problem; Thanks Xbox Live for letting me pay for a WHOLE year of xbox live GOLD in October 2015. Then comes November 2015 (one month later) and tack on a... Discussion in 'XBoX on Consoles' started by turntosideb, Nov 8, 2015.

  1. turntosideb
    turntosideb Guest

    Bought an xbox live subscription for a full year. GET's BILLED FOR A SINGLE MONTH WTF?!?!?!


    Thanks Xbox Live for letting me pay for a WHOLE year of xbox live GOLD in October 2015. Then comes November 2015 (one month later) and tack on a single monthly charge to xbox live gold. Worst is there isn't a support ticket and you send me to your forums
    page?!?! As in this is a good place to resolve personal subscription services with private information.

    Your Live chat is closed, and I'm looking to get this resolved with a full monthly refund form that charge ASAP with little use of my time. At the very least your system should see when a user has a whole year of GOLD, and not to charge per month while your
    year is active is really bad. Get your database organized!

    *Flaming customer*

    :)
     
    turntosideb, Nov 8, 2015
    #1
  2. xbox live trouble

    hello. I was billed to pay for another year Xbox Live. I do not want this year to buy the subscription. How do I cancel it? Or at least change from year to month?
     
    Grigoriy Orlov, Nov 8, 2015
    #2
  3. sh.zh88
    sh.zh88 Guest
    Paypal billed for full year subscription

    So... I tried to buy 1 month Xbox Live Gold.

    The price listed was:

    "FINAL PRICE: $9.99 plus applicable taxes"

    Then when I confirmed and finalized the purchase I was slammed with a 59$ charge on my Paypal when I wasn't even buying an annual subscription. (I didn't even have enough so I also got hit with an over draft)
    Any way for me to get a refund.. ? And my plan to be changed from annual to monthly?
     
    sh.zh88, Nov 8, 2015
    #3
  4. Daft Badger
    Daft Badger Guest

    Bought an xbox live subscription for a full year. GET's BILLED FOR A SINGLE MONTH WTF?!?!?!

    No one on the forums can do anything.As this is a billing issue you need to contact support
    support.xbox.com/.../contact-us as they are the only ones with access to your billing info & can help with billing issues.
     
    Daft Badger, Nov 8, 2015
    #4
  5. Daft Badger Win User

    Bought an xbox live subscription for a full year. GET's BILLED FOR A SINGLE MONTH WTF?!?!?!

    No one on the forums can do anything.As this is a billing issue you need to contact support
    support.xbox.com/.../contact-us as they are the only ones with access to your billing info & can help with billing issues.
  6. Zero420override Win User

    Mail mistake?

  7. HassanB Win User

    purchasing xbox live

    Hi,

    The option your referring to is the Xbox LIVE Gold Family Pack which is $99.99, this is a full 1 time payment, not monthly.

    This gives you the ability to add 4 Xbox LIVE Gold members who will all have a 1 year Xbox LIVE Gold subscription.

    A normal 1 year subscription costs $59.99 and that is specifically for 1 account, and it is also paid at one time.

    Other subscriptions available are 1 month ($9.99 / month), and 3 months ($24.99 / per every 3 months paid in full).
  8. XBF Brad A Win User

    CARTE ABONNEMENT XBOX LIVE GOLD AVNT MIGRATION VERS XBOX GAME PASS ULTIMATE (XBOX LIVE GOLD AVNT MIGRATION TO XBOX GAME PASS ULTIMATE)

    HI D.dec,

    Thanks for coming to the forums with your question. Unfortunately to redeem the 1 year subscription you will have to wait until you have a full year open on your subscription. You are only allowed 36 months on a subscription. Since you stated you have 2
    years and a few months it will put you over. Do you have game pass subscription? Remember also when you get the offer to convert if it is a 1 month or 3 month that adds onto the time you have. For example if you have 27 months now and get the 1 month it will
    be 28 months of ultimate game pass. If you want the full 36 months you will have to wait until you have 24 months left. here is a

    link
    to the ultimate game pass FAQ.

    Thanks,

    Brad
  9. smileskybird Win User

    Become an Xbox Live Gold member today!

    Xbox Live Gold is really affordable. 12M Gold membership costs less than a single month's electricity bill. My household's Sky Basic TV is $50/month. 12M gold in NZ is only $79/YEAR. And sometimes authorized retailers have good sales on Gold memberships
    like JB Hi Fi sometimes 40%.

    Gold gives you multiplayer, and you need it to join Xbox Live Parties on Xbox 360. Xbox Live Parties are super fun. And you simply get the FULL experience than a Free member.
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Bought an xbox live subscription for a full year. GET's BILLED FOR A SINGLE MONTH WTF?!?!?!

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