Bought a new xbox 1 S and was wondering why me reward credits aren't in my pending rewards.

Hi Jonny. They are pending in your account. You can check on your MyRewards page.

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum. If you're wondering why it was deposited, credits are automatically deposited by the following 15th or 30th of the month after you have at least 5,000 credits
pending.

Hello Pikaricha,

It takes us up to 96 hours to process and receive new activity. That is why the FAQ for this offer states:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

Since your purchase was on the 20th, it was not processed and Rewarded until yesterday. These pending Credits can be viewed from your MyRewards page.

I have clarified the issue with the pending credits and that's no longer an issue but still wondering why I've barely ever received any rewards/% back on purchases even after the changes to the reward scheme, despite having a vip rank.

Hello RDRS75,

It takes us up to 96 hours to receive and process new information. This is why the FAQ for this offer says the following:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Since your purchase that completed this offer occurred on the 26th, those Credits were not placed as pending until sometime last night.