Bought a game with wrong account

Hello Jaqountavious,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you purchased the Xbox Live subscription on the wrong account. Just a reminder, here on community we are not able to double check accounts since we do not have the option to. No worries, I can help you on how you can contact our dedicated Xbox Live support so that they can assist you on what could be the best possible resolution for your issue.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

You will need to sign into the account which was used to make the purchase and request a refund.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Hello. try to make the return from your wrong account. in case he doesn't leave you, explain the case to the technical service

Could it be possible that you are signing in on the wrong account? Maybe there is another account that you bought the game on.

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund.

this information can be found on this Microsoft website:

https://support.microsoft.com/en-us/help/10558/microsoft-account-refunds-for-purchases-and-subscriptions

kind regards,