Bought a game online

Can you give some more information? Are you trying to play on the 360 or One? What game? What error are you getting?

You cannot return a digital download they do have a fix you read the description

Dlc languages are set they cannot be changed

You have to download the correct one listed in their description

Each one is localized every country has set languages they support you look at the marketplace and read the description French is FR English is EN Also the description is in the language they are set for

You are only presented with the version of a game according to your account region settings. So if your region settings were entered incorrectly during the account creation process then that would fall to user error. The only
way to correct that would be to create a new account with the correct information selected.



Also:



6.9. Refund Policies.

All sales are final and nonrefundable unless otherwise provided by law or by a particular Service offer.



Every item in the Marketplace has a product description that tells the purchaser what they need to know before they buy it.

Noone can help you on forums concerning billing concerns you must call Xbox support

There is no refunds all games have an accurate description before you buy

Well you can always learn french