Bought a game on xbox app and cant install it on my xbox

Hello Janzweh,

Thanks for coming to the forums. Usually when a payment is denied and the charge shows taken, it will be returned to the account within a couple days. As per why it was denied you can contact your bank to see why.

Hope this helps.

Thanks,

Brad

Hi there.

It sounds like there has been a payment issue as you have mentioned that payment was taken (yet order details say the payment was declined).

I recommend speaking with billing support to see if the transaction was successful. You can chat with them at http://support.xbox.com/contact-us

Alternatively, you can check the details at https://commerce.microsoft.com/

Thanks,

bought xbox live & game pass, still cant install game

I have not bought the DLC it says they are included with gamepass.

On the xbox app it says it is included with gamepass. And when i click on the DLC i cant install it only buy it.

I have tried all the above Steps still i cant install any games because Xbox app cant detect my hard drives while installing, the drives show up in the options to select!! the only games that can be installed are from other stores like UPlay