Bought a game on xbox app and cant install it on my xbox

Discus and support Bought a game on xbox app and cant install it on my xbox in XBoX Games and Apps to solve the problem; I bought a game on my xbox app and wanted to install it on my xbox when i got home . But when i couldnt and checked my buying history it says denied... Discussion in 'XBoX Games and Apps' started by MrJanzweh, Jan 8, 2019.

  1. MrJanzweh
    MrJanzweh Guest

    Bought a game on xbox app and cant install it on my xbox


    I bought a game on my xbox app and wanted to install it on my xbox when i got home .

    But when i couldnt and checked my buying history it says denied payment but money got taken of the acc .

    What to do what to do need some tips

    :)
     
    MrJanzweh, Jan 8, 2019
    #1
  2. XBF Brad A Win User

    Bought a game on xbox app and cant install it on my xbox

    Hello Janzweh,

    Thanks for coming to the forums. Usually when a payment is denied and the charge shows taken, it will be returned to the account within a couple days. As per why it was denied you can contact your bank to see why.

    Hope this helps.

    Thanks,

    Brad
  3. Eden0032 Win User

    Bought a game on xbox app and cant install it on my xbox

    Hi there.

    It sounds like there has been a payment issue as you have mentioned that payment was taken (yet order details say the payment was declined).

    I recommend speaking with billing support to see if the transaction was successful. You can chat with them at http://support.xbox.com/contact-us

    Alternatively, you can check the details at https://commerce.microsoft.com/

    Thanks,

  4. j3zu5 Win User

    cant install

    bought xbox live & game pass, still cant install game
  5. koenter Win User

    How to enable DLC on PC Gamepass

    I have not bought the DLC it says they are included with gamepass.

    On the xbox app it says it is included with gamepass. And when i click on the DLC i cant install it only buy it.
  6. MikhailBose Win User

    Xbox app stuck on 'Choose a drive' with no options when installing

    I have tried all the above Steps still i cant install any games because Xbox app cant detect my hard drives while installing, the drives show up in the options to select!! the only games that can be installed are from other stores like UPlay
Thema:

Bought a game on xbox app and cant install it on my xbox

Loading...
  1. Bought a game on xbox app and cant install it on my xbox - Similar Threads - Bought game app

  2. Bought a new Desktop, Installed XBOX app, but I can't launch any games

    in XBoX Games and Apps
    Bought a new Desktop, Installed XBOX app, but I can't launch any games: There's no message or any error popup. I click play, made a shortcut and ran as administrator, uninstalled many times. Nothing at all. 0983da0b-881b-4721-a1b7-86113a5c7f7b
  3. xbox app asking me to buy a game i already bought.

    in XBoX Games and Apps
    xbox app asking me to buy a game i already bought.: I bought Forza Horizon 4 for windows 2 years ago and deleted it last year because it was taking up too much space. im trying to redownload it but the xbox app and microsoft store are saying i need...
  4. I downloaded and bought a game but it says Do You Own This Game Or App?

    in XBoX Games and Apps
    I downloaded and bought a game but it says Do You Own This Game Or App?: Recently I bought black ops 1 on the Xbox series S, I bought it and downloaded it but it says Do you own this game or app? I have tried every tutorial I can find and it still won’t work. Please...
  5. cant find game in xbox app even though i bought it

    in XBoX Games and Apps
    cant find game in xbox app even though i bought it: Yesterday I bought Star Wars Jedi Survior online using the microsoft store(website). But i cant find it in my library in the xbox app. It doesnt even appear when i try to look it up under the...
  6. i cant launch any game on the xbox app i get a system error (-2015294512) i bought xbox...

    in XBoX Games and Apps
    i cant launch any game on the xbox app i get a system error (-2015294512) i bought xbox...: i get a system error (-2015294512) i bought xbox gamepass but now i cant play any games C:\Program Files\windowsApps\Microsoft.BadgerWin10_1.17.24827.0_x64__8w...\GameLaunchHelper.exe...
  7. I bought a game from the Xbox app on my computer, however the game does not show as bought...

    in XBoX Games and Apps
    I bought a game from the Xbox app on my computer, however the game does not show as bought...: I bought a game from the Xbox app on my computer, however the game does not show as bought or downloaded on my Xbox console. I bought the game on the same Xbox account, just a different device....
  8. I have just bought fm23 on my laptop through the Xbox app and can’t find the game anywhere....

    in XBoX Games and Apps
    I have just bought fm23 on my laptop through the Xbox app and can’t find the game anywhere....: i just bought fm23 through laptop and don’t know where to find it 4c685f5e-d814-433b-a56e-67fafc06faa1
  9. I bought currency in a game and didn't receive it (On Windows Store/Xbox App PC)

    in XBoX Games and Apps
    I bought currency in a game and didn't receive it (On Windows Store/Xbox App PC): I wanted to purchase coins in Sea of Thieves earlier today, but in game (I play on PC) it didn't let me and said it couldn't connect to the store. I restarted the game a few times to no avail....
  10. bought premium upgrade for mahjong now game won't open. I re=instelled app and it still...

    in XBoX Games and Apps
    bought premium upgrade for mahjong now game won't open. I re=instelled app and it still...: bought premium upgrade for mahjong now game won't open. I re=instelled app and it still won't work 1e2d9616-bfd2-49af-bcf7-69801f4068aa