Bought a game on website, can't access on app/won't install (new to Xbox program)

Discus and support Bought a game on website, can't access on app/won't install (new to Xbox program) in XBoX Games and Apps to solve the problem; So, a few minutes earlier on my computer, I just searched for Terarria on the Xbox website, but when I tried to search it up on the app, it didn't... Discussion in 'XBoX Games and Apps' started by Vyland, Jan 22, 2022.

  1. Vyland
    Vyland Guest

    Bought a game on website, can't access on app/won't install (new to Xbox program)


    So, a few minutes earlier on my computer, I just searched for Terarria on the Xbox website, but when I tried to search it up on the app, it didn't appear either in the store or library of things I've bought. The install button only redirected me to try to install it into an Xbox console, which I don't own? Am I unable to get games unless I have an Xbox console with me? I'm not sure what's going on here, as this is my first experience and it's not very easy for me.

    :)
     
    Vyland, Jan 22, 2022
    #1
  2. Francia J. Win User

    Bought a game on website, can't access on app/won't install (new to Xbox program)

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Just a friendly reminder though that the game version on the Microsoft store for "Terraria" is for Xbox only, the PC version can be purchased on a different launcher which is via Steam.

    In this case, since you don't have an Xbox you may need to request a refund so you can re-purchase the correct version for your device. To request a refund kindly sign in to https://xbox.com/refunds.
  3. Goggs25 Win User

    xbox beta installer issue

    THE APP WILL NOT INSTALL SO I CAN'T ACCSESS THE BLOODY ADVANCE OPTIONS.

    I told you app won't install and even provided a screen shot showing it won't install and yet you want me to access a app that not installed.
  4. BoldCoronet6227 Win User

    Downloadable content not accessable

    I bought Destiny the taken king but I can't access all the add on expansions. New game fresh install codes redeemed fine. Says installed yet I can't play it. Anybody?? I'm new to Xbox. About to quit and go back to PlayStation
  5. Obsessive Power Win User

    Xbox Gamepass Pc

    Hi,

    Error 0x80070005 is an 'access denied' error code. It means that games and apps can't be installed due to file access restrictions.

    Did you use D:\ drive on a previous PC or previous install of Windows 10?

    Games and Apps on Windows 10 Store install to a folder called 'WindowsApps', if this folder already exists on your drive, you won't be able to install games.
  6. Vode CE Win User

    Can't Find Preview App?

    I have almost the same issue. I was invited to the program. How do I accept it and install the app?

    Also I can't access your link.
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Bought a game on website, can't access on app/won't install (new to Xbox program)

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