Bought a game in a wrong profile

Discus and support Bought a game in a wrong profile in XBoX Games and Apps to solve the problem; I was playing with my friend and he bought a game, but then we realized that we was using my profile. Now the game is avaiable to be downloaded for... Discussion in 'XBoX Games and Apps' started by GabrielAvelar Porto Andrade, May 18, 2016.

  1. Bought a game in a wrong profile


    I was playing with my friend and he bought a game, but then we realized that we was using my profile.

    Now the game is avaiable to be downloaded for me, but in my friend's profile the game is avaiable to buy.

    How can I solve this? I don't wanna the game and I never played this. Can I pass the license or something like this?

    :)
     
    GabrielAvelar Porto Andrade, May 18, 2016
    #1
  2. Milkatee
    Milkatee Guest
    Bought a game with wrong account

    Hi, yesterday I bought a game using the wrong account. I never play with it. Is there a way I can transfer my purchase to my main account ?

    My boyfriend told me if I install the game in my Xbox 360 and let the useless account in, it will still work. I'm just tired of all these, I don't want this useless account to stay in my console, in fact I wish I could just delete it.

    Thanks for answering, sadly Microsoft is pro when it comes to confuse me.
     
    Milkatee, May 18, 2016
    #2
  3. Luizbomb
    Luizbomb Guest
    I bought a game for a wrong plataform

    Well, I just bought a game on my Pc for my Xbox 360 (I usualy buy on my Xbox, but this time I was on my pc), but it says that I bought for Xbox One. I didn't see that I was buying a game for Xbox One, even though, I don't have a Xone. So, please,
    I'm asking for you to, help me to fix it, I'm really sad for this. I can't pay for something I won't use :'(

    The game I just bought is Life is Strange, the pack with all episdes. I'm in love with this game, but, now this. Bought a game in a wrong profile :(

    Is it possible to change my purchase? I don't want the money back, I just want the game!

    I hope you guys help me.

    Xoxo,

    Luiz from Amazon rainforest.
     
    Luizbomb, May 18, 2016
    #3
  4. Bought a game in a wrong profile

    Unfortunately, you cannot transfer a license between profiles. Typically, there are no refunds for digital purchases, but you can try to contact official support via
    support.xbox.com/contact-us and see if they will cancel the purchase.
     
    HyruleBalverine, May 18, 2016
    #4
  5. HyruleBalverine Win User

    Bought a game in a wrong profile

    Unfortunately, you cannot transfer a license between profiles. Typically, there are no refunds for digital purchases, but you can try to contact official support via
    support.xbox.com/contact-us and see if they will cancel the purchase.
  6. StuartATrueRed Win User

    This disc's region code is incorrect for this console.

    Do you have more than one profile? If so are the profiles for different regions? It could be that you bought the game using the wrong profile, and got the wrong region version of Tales of Vesperia.
  7. street2234 Win User

    Bought expansion on wrong profile

    request a refund on your purchase history.
  8. Ishan8123 Win User

    Bought expansion on wrong profile

  9. DominumStige Win User

    Bought expansion on wrong profile

    Hi!

    Contents can not be moved on profiles. You can try to request a refund through your
    order history and purchase the DLC again with the correct profile.
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Bought a game in a wrong profile

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