Bought a game but Microsoft Store says I don't own it

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly validate the transaction for the game first. Please sign in to https://account.microsoft.com/billing/orders and locate your order for Sea Of Thieves. It should be visible as "redeemed" or "completed".

Once you have located the transaction, kindly sign out both on your Microsoft Store App and Xbox App then restart your PC before signing back in. Make sure that you will sign in under the account where the game was redeemed.

If its not specifically listed as the PC version of the game on the Microsoft store app, then no. Because I own games on console that I haven't installed/bought on PC that says I own that version the game on the PC. Whereas some of the puzzle games I like
that I own on console don't say I own them on PC as they are two different ports.

Hi Bruno W! I hope you are well, delighted to be able to offer you my help!

I understand the problem you are presenting, and I am truly sorry, I hope I can help you.

I want to clarify that we do not belong to Microsoft, we are a member of the community and players like you, therefore the help information provided is based on research and own knowledge.

I would like you to follow these steps below to solve your problem.

Sync your account licenses to your Xbox app and Microsoft Store using the following procedure:

1. Sign out of both the Microsoft Store and the Xbox app.
2. Perform a reset of the Xbox app and the Microsoft Store.

- Press the Windows + I key on your keyboard to open Windows settings and click on "Applications".
- Find the application called "Xbox" and select it, then click on "Advanced Options" and then on "Reset" and confirm the process, do the same for the application called "Microsoft Store".

3. Restart your PC.
4. Sign back into the Xbox app and the Microsoft Store. Make sure you do it with the same account and that they are not different.

Anyway, verify that you are logging into the correct account, I hope this information is of great help. If you need anything else, let me know and I will be very attentive.

Best regards,
Daniel.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If you have purchased a game on your Xbox using gift cards and the Microsoft store is still showing that the game needs to be purchased again, it could be an issue with the game's license or your Xbox account.

We need to verify if your transaction for the game is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", it means you have a license for the game.

Kindly try signing out of your account on your device, restarting your device, and then signing back in.

Hello Ronith, sorry to hear you're having trouble with your purchase.

Please log in to https://account.microsoft.com/billing/orders with the account that you used the codes with. If you see the games listed there then please give it about an hour or so if you've just bought them. You could also go to My Games & Apps>Full Library>Owned Games on your console to see if they're listed there for you.

If you don't see the games listed then check other accounts just in case.