Bought a game and says I don’t own it

Hello MakennaPluymers, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

the awesome ray tracing patch, lol. Xbox can barely do raytracing, when it does its so slight it's hardly noticeable.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If you have purchased a game on your Xbox using gift cards and the Microsoft store is still showing that the game needs to be purchased again, it could be an issue with the game's license or your Xbox account.

We need to verify if your transaction for the game is successful by signing in at https://account.microsoft.com/billing/orders. If it's successful and is showing as "Completed", it means you have a license for the game.

Kindly try signing out of your account on your device, restarting your device, and then signing back in.

In the case of.motorsport you would.have to reinstall as it's likely to be next gen patched

I know they did it for forza motorsport 7

Cause we got.the awesome.raytracing patch

Hi, Evan! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues downloading Minecraft.

• You may have not added back all the accounts that were on your console before you reset it. To clarify, you don't need to add back every account, just the one you used to claim/redeem Minecraft.

If you don't mind, could you check if Minecraft is on your account's order history? As a rule of thumb, all games purchased through the Microsoft Store, redeemed with a code, or claimed from a console bundle should be displayed there, regardless of the date they were acquired on.

You can use this link to get there: https://account.microsoft.com/billing/orders

Please make sure to select "Digital" and "All available" from the two drop-down menus at the top section of your order history.

---

Additionally, may I ask if you purchased this console pre-owned?

Thank you! I'll be looking forward to your reply.
Best regards.