Bought a elite controller series 2 in the UK, found out it had unresponsive A / B buttons,...

Use this link to contact Xbox Support if you still have an issue with the device https://beta.support.xbox.com/contact-us

Greetings from Germany, and since I had a similar problem as you (sticky and unresponsive B button), I can describe you how I did it.

Unfortunately, Microsoft hasn't blessed Germany with any physical stores yet. So there is no option to walk into a store and trade it in.

And I understand you don't trust the German post service. But Microsoft doesn't either. They use UPS for their shipping needs.

So to get a replacement for your controller, you have to do it online:

Go to
https://devicesupport.microsoft.comand sign in with your Microsoft Account. I don't know how physical Microsoft Stores handle the registering of your device, but I bought mine through the Microsoft Web-Store, and the Elite 2 Controller directly showed up
in my list of devices.

If it doesn't, select your Xbox console (if necessary, register that first on that page), and create an online service request. Choose that you have trouble with an accessory with that console, and in the second drop down menu choose the Elite 2 controller.

Follow the instructions, and you will get a UPS Shipping label with instructions sent to your Microsoft Account email.

Print the Shipping label and remove all parts of the Elite Controller (i.e. remove the paddles, the D-Pad and the sticks). Pack the controller safely into a box and attach the UPS shipping label. Contact UPS either online or through the toll free number
to schedule a pickup.

A few days later, you'll then have your new (hopefully working) controller. And since it's shipped via UPS, the package is traceable and insured. So if it gets lost, you'll simply get another controller on UPS's costs.

Hi KeesRomkes,

Looking at the Microsoft Store List, there does not appear to be a store in Germany to visit to see if they can help you. If you wanted to walk into a store and
seek support for your controller, it would have to be at the London store.

Your only option here is to seek a repair under your warranty via the Device service and replacement service.

Hope this helps

Thanks, hopefully UPS doesn't lose my package - happened a few times too often.

That's why Microsoft gives you a trackable shipping label with an insured package. If it gets lost, you'll get your replacement one way or the other.

So rest assured, that it'll work out for you.

The A button sticking is a common issue. I'm lucky I haven't ran into that issue.