Bought a DLC of Elden Ring on the wrong Xbox-account

Discus and support Bought a DLC of Elden Ring on the wrong Xbox-account in XBoX Games and Apps to solve the problem; Hello, I have made a mistake by buying the Elden Ring DLC on the wrong Xbox-account. It was supposed to be a gift for my younger brother, but I bought... Discussion in 'XBoX Games and Apps' started by ItzVaas9471, Jan 28, 2025 at 2:45 PM.

  1. ItzVaas9471
    ItzVaas9471 Guest

    Bought a DLC of Elden Ring on the wrong Xbox-account


    Hello,

    I have made a mistake by buying the Elden Ring DLC on the wrong Xbox-account. It was supposed to be a gift for my younger brother, but I bought on my own account instead of his. I don't even own the game...

    Is it possible to transfer the ownership of the DLC to his account? Is it possible to refund it?

    Thank you in advance.

    :)
     
  2. Gerardo CG Win User

    Bought a DLC of Elden Ring on the wrong Xbox-account

    Hi there ItzVaas9471, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    It's not possible to transfer the DLC license to another account, but don't worry, you can request a refund and then make the purchase with the correct account.

    To request a refund for the game, please follow these steps:

    1. Click on the link below, which will take you to a form that you need to fill out with all the necessary details:

    https://support.xbox.com/forms/request-a-refund

    2. You can find the order number for the purchase by visiting this website:

    https://account.microsoft.com/billing/orders/

    3. Once you have submitted the form, you will receive an email within 72 hours informing you of the decision regarding your refund request.

    I hope this helps, and if you have any more questions, please let me know.

    Kind regards,
    Gerardo.
  3. Igor Tsizdan Win User

    I bought hogwarts legacy deluxe edition of cd keys

    I have the exact same issue , only with Elden Ring , bought hogwarts legacy not long ago ( from cdkeys ) and works without issues , but yesterday bought Elden ring worked fine for a few hours and today says I have to buy it again , can see it in order history but not game library , been told by Xbox support to wait for their server maintenance to finish because this is happening to a lot of people, doesn’t matter if bought through Xbox or redeemed code, hopefully they fix it soon as I feel your pain right now :/
  4. Serry2 Win User

    When I applied for an elden ring refund it denied because I had "gone over my limit for refunds this year" when I have not refunded anything in 2022

    Ms account does not even show I purchased elden ring or that I refunded it
  5. The_Last_DJ Win User

    Can I transfer my Elden Ring save file from my PC to my xbox

    It goes to the Elden Ring cloud so as long as the accounts are logged into the game it should work fine.
  6. deepkyo Win User

    Microsoft rewards

    It’s the Elden ring game and punch card.
Thema:

Bought a DLC of Elden Ring on the wrong Xbox-account

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